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For Companies At a Glance
- Tasks: Ensure smooth operations and provide top-tier service during overnight hours.
- Company: Join a vibrant team at a luxury residential site in Croydon.
- Benefits: Enjoy a pet-friendly environment with great communal spaces and a supportive team.
- Why this job: Perfect for those who love engaging with people and creating a welcoming community.
- Qualifications: Experience in customer service, hospitality, or residential services is essential.
- Other info: Ideal for enthusiastic candidates ready to make a difference overnight.
The predicted salary is between 24000 - 30000 Ā£ per year.
We have an exciting opportunity for a Night Community Host to join the team at a stunning residential site in Croydon. The development is made up of 338 luxury apartments, pet friendly with wonderful communal spaces such as garden terraces, co-working areas, lounge, gym, bike storage and a playground area.
The role will be based on site, where each day will be different, fit for an enthusiastic candidate with a can-do attitude to ensure smooth operations during the overnight hours, and someone who is dedicated to providing top-tier service and a secure environment for residents.
You:
- Experience in being the first point of contact for resident enquiries through the night (including raising maintenance issues) with a positive attitude.
- Have proven experience in residential services, leasing, guest relations, hospitality, that demonstrates a customer service and experience background.
- Understanding of residential rules and regulations, deposits, and residents' rights in order to manage a smooth-running operation.
- Practice in lettings or supporting lettings.
- Knowledge of CRM systems within the residential setting will be advantageous.
- Comfortable running regular resident events.
- Must have excellent written and spoken English as well as reasonable IT skills, including MS Word, Excel & Outlook.
If you're as passionate as we are about people and beautiful buildings, Iād love to hear from you!
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Night Community Host
āØTip Number 1
Familiarise yourself with the specific residential services and regulations in Croydon. Understanding local laws and residents' rights will not only help you in interviews but also show your commitment to providing a secure environment.
āØTip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Be ready to share specific examples of how you've handled resident enquiries or resolved issues, as this will demonstrate your suitability for the role.
āØTip Number 3
Showcase your ability to organise and run events for residents. Think of creative ideas for community engagement that you can discuss during your interview, as this will illustrate your proactive approach and enthusiasm for the role.
āØTip Number 4
Brush up on your IT skills, especially with CRM systems and Microsoft Office. Being comfortable with these tools will be crucial for managing resident communications and ensuring smooth operations during your shifts.
We think you need these skills to ace Night Community Host
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in residential services, guest relations, and hospitality. Use specific examples that demonstrate your customer service skills and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Night Community Host role. Mention your can-do attitude and how you can contribute to creating a secure and welcoming environment for residents.
Highlight Relevant Skills: Emphasise your understanding of residential rules and regulations, as well as your ability to manage resident enquiries effectively. Include any experience you have with running events or community activities.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. Clear and professional communication is key, especially since excellent written English is a requirement for this role.
How to prepare for a job interview at Xander Recruitment Group Limited
āØShow Your Enthusiasm
As a Night Community Host, your attitude is key. Make sure to express your enthusiasm for the role and the community you'll be serving. Share examples of how you've positively impacted residents in previous roles.
āØDemonstrate Customer Service Skills
Prepare to discuss your experience in customer service, especially in residential settings. Highlight specific situations where you resolved issues or improved resident satisfaction, showcasing your ability to handle enquiries effectively.
āØFamiliarise Yourself with Regulations
Brush up on residential rules and regulations, as well as residents' rights. Being knowledgeable will not only impress your interviewers but also show that you're serious about maintaining a smooth operation.
āØPrepare for Event Planning Questions
Since the role involves running resident events, think of creative ideas you could bring to the community. Be ready to discuss any past experiences you have in organising events and how you can enhance community engagement.
