Customer Service

4 days ago Be among the first 25 applicants About The Company Blue Arrow is proud to partner with About The Company Blue Arrow is proud to partner with BT , the UK’s largest telecommunications provider, known for delivering cutting-edge technology, industry-leading service, and exceptional training. BT has handled emergency 999 calls for over 85 years and continues to provide vital support to emergency services across the UK. About The Role As a Customer Service Advisor (999 Call Handler) , you will be the first point of contact for individuals facing emergencies. This safety-critical role requires calmness under pressure, fast decision-making, and a compassionate approach. You\’ll support urgent requests for services such as police, ambulance, fire & rescue, coast guard, and mountain rescue. Call durations are typically between 30–60 seconds, requiring efficiency, empathy, and attention to detail. You’ll also have the opportunity to become multi-skilled across services such as Rapid Response, Relay UK, and Directory Enquiries. Responsibilities Answer and assess 999 emergency calls with clarity, professionalism, and urgency Quickly identify and direct callers to the appropriate emergency service Remain composed and supportive in high-pressure and emotionally charged situations Handle sensitive and critical calls with empathy and discretion Work collaboratively with a team of professionals and respond to dynamic call volumes Maintain accurate records and adhere to strict confidentiality and compliance protocols Training and Development Fully paid training delivered by experienced professionals Structured onboarding with 100% attendance required for the first 6 weeks Ongoing support and mentoring from team leaders and peers Clear pathway for career development within BT Voice Services What You’ll Bring Strong communication and active listening skills High emotional intelligence, empathy, and resilience Critical thinking and problem-solving abilities under pressure Good IT literacy and ability to follow structured procedures A genuine desire to help others and make a positive impact Rewards And Benefits Competitive hourly rate of £13.42 Overtime opportunities 28 days of paid holiday Access to Blue Arrow’s online training portal Auto-enrolment in a workplace pension scheme Ongoing career progression within BT Wellbeing support tailored to your needs Equal Opportunity Blue Arrow is a Disability Confident Employer committed to creating an inclusive and diverse workplace. We encourage applications from individuals of all backgrounds. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply—we value passion, potential, and purpose. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Business Consulting and Services Referrals increase your chances of interviewing at Hirenza by 2x Get notified about new Customer Service Specialist jobs in United Kingdom . Southend-On-Sea, England, United Kingdom 1 month ago Leeds, England, United Kingdom 1 month ago Brighton, England, United Kingdom 1 month ago Cardiff, Wales, United Kingdom 1 month ago Cambridge, England, United Kingdom 1 month ago Whitstable, England, United Kingdom 1 month ago Southampton, England, United Kingdom 1 month ago Margate, England, United Kingdom 1 month ago Greater Manchester, England, United Kingdom 1 month ago Bath, England, United Kingdom 1 month ago Canterbury, England, United Kingdom 1 month ago Liverpool, England, United Kingdom 1 month ago Leamington Hastings, England, United Kingdom 1 month ago Bristol, England, United Kingdom 1 month ago Remote Live Chat Assistant (Entry-Level) Newcastle Upon Tyne, England, United Kingdom 1 month ago Sheffield, England, United Kingdom 1 month ago United Kingdom $60,000.00-$71,500.00 1 week ago Customer Success Consultant- Fully Remote- United Kingdom Greater London, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr