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- Tasks: Support the Housekeeping Department and manage guest enquiries efficiently.
- Company: Join The Connaught, a prestigious 5-star hotel in Mayfair with a rich heritage.
- Benefits: Enjoy competitive salary, extra leave, wellness support, and discounts across properties.
- Why this job: Be part of a warm, elegant team that values service and personal growth.
- Qualifications: Previous supervisory experience in luxury hospitality is essential.
- Other info: Must be eligible to live and work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Housekeeping at The Connaught
Excellent salary, service charge and benefits package.
An exceptional opportunity has arisen for a passionate Housekeeping Supervisor to join the Housekeeping department at the award-winning 5-star deluxe hotel - The Connaught. To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two hundred years; home to a community united by the allure of the exceptional. Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.
The role:
As Floor Housekeeper you will be responsible for supporting the Housekeeping Department. You will be one of the points of contact for all Housekeeping related enquiries, whether they come from our guests or colleagues, and ensure that all enquiries are handled efficiently and in a timely manner. You will ensure that all Room Attendants are following our standards and all guests' requests are attended to in a professional and prompt manner.
Responsibilities:
The ideal Floor Housekeeper must have strong organisational skills and the ability to prioritise tasks efficiently to co-ordinate numerous tasks at the same time. You must be self-motivated, enthusiastic, engaging, customer focused and an excellent motivator to your team. It is also imperative that you have strong communication and administration skills. Housekeeping experience at supervisory level within a similar hotel environment is essential for the position.
Who You Are:
- Someone who naturally embodies elegance, warmth, and quiet confidence.
- Previous HR experience in luxury hospitality.
- A calm, composed presence with an eye for thoughtful detail.
- A team player who believes service is an art and people are at the heart.
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
Health & Wellbeing:
- Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments.
- A programme of wellbeing initiatives, from mental health support to physical activity.
- 24-hour confidential assistance helpline.
- On- and off-site Occupational Health support.
- Life assurance through our Death in Service scheme.
- Eye care support, including vouchers and contributions towards glasses.
- Flu vaccination vouchers.
- Cycle to Work Scheme.
Recognition & Growth:
- An extra paid day’s leave to celebrate your birthday.
- Instant recognition and award programme, celebrating extraordinary contributions.
- Dedicated in-house training and development to support your personal and professional growth.
- Monthly colleague awards with generous prizes.
- Opportunities for internal progression and cross-property moves.
- Introduce a Star referral scheme with rewards of up to £1,500.
- Long service celebrations to honour your continued dedication.
Financial Care:
- A highly competitive salary package.
- Increased holiday entitlement after 3 and 5 years of service.
- Family-first policies, including enhanced maternity and paternity pay.
- Season ticket travel loans.
- Smart Tech Benefit Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
- A generous pension scheme.
Moments to Remember:
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family.
- A hosted Guest Experience Stay immerse yourself in the full Maybourne experience.
- 50% off food and beverage across our restaurants and bars.
- Invitations to a year-round calendar of cherished colleague events from the Maybourne Picnic to our festive celebrations.
- Thoughtful gifts to mark weddings, new arrivals, and retirements.
Selected benefits are subject to terms and conditions. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Housekeeper
✨Tip Number 1
Familiarise yourself with The Connaught's values and service standards. Understanding their commitment to elegance and warm hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your supervisory experience in housekeeping during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've motivated teams and handled guest enquiries in previous roles. This will demonstrate your ability to manage the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks in a busy environment. This is crucial for the Floor Housekeeper role, so be ready to share relevant experiences.
We think you need these skills to ace Floor Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping experience, especially in supervisory roles. Emphasise your organisational skills and ability to manage multiple tasks, as these are key for the Floor Housekeeper position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your customer focus and team motivation skills.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with guests and colleagues in previous roles. This is crucial for handling enquiries efficiently.
Highlight Attention to Detail: Since the role requires an eye for detail, include instances where your attention to detail has positively impacted guest experiences or team performance in your past jobs.
How to prepare for a job interview at The Connaught
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what you love about working in housekeeping and how you ensure a high standard of service.
✨Demonstrate Strong Organisational Skills
Prepare to discuss how you prioritise tasks and manage multiple responsibilities. You might want to share a situation where your organisational skills made a significant difference in your previous roles.
✨Highlight Your Team Leadership Experience
As a Floor Housekeeper, you'll be motivating a team. Be ready to talk about your experience in leading teams, resolving conflicts, and ensuring that everyone is working towards the same goals.
✨Prepare for Customer Service Scenarios
Think of examples where you've handled guest requests or complaints effectively. This will showcase your customer-focused approach and ability to maintain professionalism under pressure.
