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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is all about community and customer care.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and community involvement.
- Why this job: Be at the heart of customer experience while making a real impact in your local store.
- Qualifications: No prior experience needed, just a passion for helping others and a willingness to learn.
- Other info: Must pass a background check if working in a Post Office Local.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
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I know my customers and serving them with passion and pride, giving great natural service.
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I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
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I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
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Putting into practice the training I have received to ensure we work all work safely.
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Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
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Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
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Being myself, living our values, making everyone feel welcome and always following our policies.
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Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
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I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
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I always follow the think 25 policy when serving age restricted products to all customers.
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Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
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I work in a clean, tidy and organised manner keeping aisles clear of congestion.
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At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
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I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
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If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
One Stop - Customer Service Assistant employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the core values of One Stop and Tesco. Understanding their commitment to customer service and community involvement will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you provided excellent customer service or handled challenging situations. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Tip Number 3
Show enthusiasm for teamwork and collaboration. Highlight any experiences where you contributed to a positive team atmosphere, as this is crucial for maintaining a welcoming store environment.
✨Tip Number 4
Be ready to discuss how you would handle feedback from customers and how you can implement changes to improve service. This shows that you are proactive and committed to enhancing the customer experience.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Highlight key responsibilities and skills required, such as providing excellent customer service and maintaining store appearance.
Tailor Your CV: Customize your CV to reflect relevant experience in retail or customer service. Emphasize any previous roles where you demonstrated strong communication skills, teamwork, and a customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've improved customer experiences in past roles and how you align with One Stop's values.
Highlight Safety Awareness: Since safety is a priority in this role, include any relevant training or experience you have related to workplace safety procedures. This could be certifications or examples of how you've contributed to a safe working environment.
How to prepare for a job interview at Tesco PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the core values of One Stop.
✨Demonstrate Adaptability
Since the role involves working in a fast-paced environment, be prepared to discuss how you handle changing situations. Provide examples of times when you successfully adapted to new challenges or tasks.
✨Highlight Teamwork Skills
Emphasize your ability to work collaboratively with others. Discuss any previous experiences where you contributed to a team effort, especially in retail or customer service settings, as teamwork is crucial in this role.
✨Understand Store Operations
Familiarize yourself with the day-to-day operations of a retail store. Be ready to talk about how you would contribute to maintaining store appearance, stocking shelves, and ensuring safety protocols are followed.
