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- Tasks: Co-lead the Parking and Shopmobility Service, focusing on customer service and operational excellence.
- Company: Join Cambridge City Council, dedicated to enhancing community services and sustainability.
- Benefits: Enjoy flexible working, generous annual leave, and discounts from top retailers.
- Why this job: Make a real impact while developing your skills in a supportive, dynamic environment.
- Qualifications: Strong analytical and organisational skills; experience in customer-focused roles is essential.
- Other info: Travel around the city required; DBS check needed for successful candidates.
The predicted salary is between 35400 - 39600 £ per year.
Deputy Operations Manager – Parking Services
DEPUTY OPERATIONS MANAGER
We have an exciting opportunity for a motivated and enthusiastic individual to co-lead and assist in the management of the Parking and Shopmobility Service, with a strong focus on customer service, commercial performance, and operational excellence.
You will play a key role in delivering high-quality services through effective asset management, financial oversight, and continuous improvement. Supporting the Operations Manager, you¼ help create and manage service and corporate contracts, drive revenue, and identify savings while maintaining best practice.
With responsibility for managing budgets, you¼ ensure resources are allocated efficiently, financial targets are met, and long-term sustainability is supported through sound financial planning and cost control.
You will also oversee the full contract lifecycle, leading procurement, monitoring performance, and ensuring compliance. Your project management skills will support the successful delivery of system upgrades and service improvements, balancing strategic goals with day-to-day operations.
With experience motivating teams in a customer-focused environment, you¼ lead change, influence outcomes, and deliver results. Strong analytical, financial, and organisational skills, along with the ability to build relationships and drive innovation, are essential in this fast-paced role.
Owing to the nature of this position you will need to be able to travel around the city either in your own vehicle (which is insured for business use) or using a bicycle.
The successful candidate will need to complete an Enhanced Disclosure & Barring Service (DBS) Check.
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days* per annum, rising to 30 days after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Job Description
DEPUTY OPERATIONS MANAGER
We have an exciting opportunity for a motivated and enthusiastic individual to co-lead and assist in the management of the Parking and Shopmobility Service, with a strong focus on customer service, commercial performance, and operational excellence.
You will play a key role in delivering high-quality services through effective asset management, financial oversight, and continuous improvement. Supporting the Operations Manager, you¼ help create and manage service and corporate contracts, drive revenue, and identify savings while maintaining best practice.
With responsibility for managing budgets, you¼ ensure resources are allocated efficiently, financial targets are met, and long-term sustainability is supported through sound financial planning and cost control.
You will also oversee the full contract lifecycle, leading procurement, monitoring performance, and ensuring compliance. Your project management skills will support the successful delivery of system upgrades and service improvements, balancing strategic goals with day-to-day operations.
With experience motivating teams in a customer-focused environment, you¼ lead change, influence outcomes, and deliver results. Strong analytical, financial, and organisational skills, along with the ability to build relationships and drive innovation, are essential in this fast-paced role.
Owing to the nature of this position you will need to be able to travel around the city either in your own vehicle (which is insured for business use) or using a bicycle.
The successful candidate will need to complete an Enhanced Disclosure & Barring Service (DBS) Check.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days* per annum, rising to 30 days after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: This is a full-time role, for 37 hours per week.
Although the role is advertised as full, time, if you believe you have the skills and experience to join us and would like to discuss the possibility of a job share, please do get in touch.
Contract: Permanent
Salary: £40,476 – £45,718 per annum (City Pay Band 6) pro rata for part time
Location: Predominantly on site at Grand Arcade Car Park, but also occasional working at home.
More Information:
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact Daniel Morgan on 01223 458235 or email daniel.morgan@cambridge.gov.uk
Application Process:
To be considered for this role, please scroll below to Apply Online and complete an application.
Closing date: 15 June 2025
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Deputy Operations Manager - Parking Services employer: Cambridge Investment Partnership
Contact Detail:
Cambridge Investment Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Operations Manager - Parking Services
✨Tip Number 1
Familiarise yourself with the latest trends in parking services and customer service excellence. Understanding current challenges and innovations in the industry will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the parking and operations management field. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing budgets and financial oversight. Be ready to share specific examples of how you've successfully driven revenue or identified savings in previous roles.
✨Tip Number 4
Showcase your project management skills by discussing any relevant projects you've led, particularly those that involved system upgrades or service improvements. Highlight your ability to balance strategic goals with day-to-day operations.
We think you need these skills to ace Deputy Operations Manager - Parking Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, customer service, and financial oversight. Use specific examples that demonstrate your ability to manage budgets and lead teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly in areas like project management and operational excellence.
Highlight Relevant Skills: Emphasise your analytical, financial, and organisational skills in both your CV and cover letter. Provide examples of how you've successfully driven revenue or improved services in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cambridge Investment Partnership
✨Showcase Your Customer Service Skills
As the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully managed customer interactions in the past. Highlight your ability to resolve issues and enhance customer satisfaction.
✨Demonstrate Financial Acumen
Since financial oversight is a key responsibility, come equipped with examples of how you've managed budgets or driven revenue in previous roles. Be ready to discuss your approach to financial planning and cost control.
✨Emphasise Project Management Experience
The position requires strong project management skills. Prepare to discuss any relevant projects you've led, particularly those involving system upgrades or service improvements, and how you balanced strategic goals with daily operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges in parking services and how you would address them, showcasing your analytical and organisational skills.
