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- Tasks: Be the go-to AV tech for high-profile video conferences and events.
- Company: Join a dynamic team providing top-notch AV services in a professional environment.
- Benefits: Enjoy hands-on experience, networking opportunities, and a chance to shine in a fast-paced setting.
- Why this job: Perfect for tech-savvy individuals who thrive under pressure and love problem-solving.
- Qualifications: Experience with Cisco systems and strong customer service skills are a must.
- Other info: Onsite shifts required; great opportunity to work with senior executives.
The predicted salary is between 36000 - 60000 £ per year.
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Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
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Provide Service Delivery across site against pre agreed SLA including day to day support of the AV facilities.
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Proactively train and support end users as required.
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Locate faults and provide resolutions i.e. fix /loan equipment.
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Prepare equipment for future events and meetings as required.
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To be fully competent with all installed & portable technologies including Codian Bridge and TMS software.
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Provide support on an individual basis to users at all levels of seniority.
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Attend and remain on station for important events where required.
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Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to any high profile events with the HVM service.
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Responsible for all the meeting rooms/ AV equipment and clients based on the 5th floor and support in other areas when required.
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To be an ambassador – approach and professionalism is extremely important.
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To be very presentable and able to liaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
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Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
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Responsible for generating reports on a monthly basis and maintaining database information on certified rooms and technical contacts globally.
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A good knowledge of Cisco (Tandberg) end points and to have the ability to install codecs. Experience with Cisco Telepresence and Movi client.
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Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required. This could be setting up PA’s or assisting with presentations in meeting rooms.
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The above support is extended to offices at Park Lane and Newbury when required.
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Required to work onsite shifts to meet requirements.
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1st /2nd line repairs.
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On-going preventative maintenance.
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Liaison with proAV Help desk & Operations team to arrange backup support.
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Liaise with and manage relationships with third party suppliers on all technical issues.
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Managing consumables & stock levels.
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To initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.
Onsite AV Technician employer: proAV Limited
Contact Detail:
proAV Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite AV Technician
✨Tip Number 1
Familiarize yourself with the specific AV technologies mentioned in the job description, such as Codian Bridge and TMS software. Having hands-on experience or knowledge about these tools will give you an edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This role emphasizes professionalism and calmness under pressure, so be ready to discuss relevant experiences.
✨Tip Number 3
Research the company culture and values at StudySmarter. Understanding our approach to service delivery and client interaction will help you align your responses during the interview and demonstrate that you're a good fit for our team.
✨Tip Number 4
Prepare to discuss your experience with video conferencing setups and troubleshooting. Being able to articulate your technical skills and problem-solving abilities will be crucial, especially since you'll be managing high-profile events.
We think you need these skills to ace Onsite AV Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onsite AV Technician position. Understand the key responsibilities, such as providing high-value meeting services and managing AV equipment, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience with AV technology, video conferencing systems, and customer service. Mention specific tools like Cisco Telepresence or Codian Bridge if you have experience with them.
Showcase Your Soft Skills: Since the role requires strong customer service skills and the ability to work under pressure, include examples in your application that demonstrate your professionalism, calm demeanor, and ability to liaise with senior executives.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how your skills align with their expectations. Mention your commitment to continuous improvement and best practices in AV support.
How to prepare for a job interview at proAV Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with AV technologies, especially Cisco (Tandberg) endpoints and codecs. Highlight any relevant certifications or hands-on experience you have with video conferencing systems like Codian Bridge and TMS software.
✨Demonstrate Customer Service Excellence
Since this role emphasizes customer service, be ready to share examples of how you've successfully supported users in high-pressure situations. Discuss your approach to resolving issues quickly and professionally, especially when dealing with senior executives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific scenarios, such as a technical failure during an important meeting or managing multiple requests at once.
✨Emphasize Professionalism and Presentation
As an ambassador for the service, your demeanor is crucial. Practice how you present yourself and communicate effectively. Be ready to discuss how you maintain professionalism in various situations, especially when liaising with senior staff.
