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- Tasks: Engage with customers, solve challenges, and build lasting relationships.
- Company: Safetykleen is a leading provider of environmental services across Europe.
- Benefits: Enjoy competitive pay, 25 days holiday, private healthcare, and wellness discounts.
- Why this job: Make a real impact on customer satisfaction and sustainability while growing your career.
- Qualifications: Customer-focused mindset, strong communication skills, and a passion for service.
- Other info: Field-based role with potential overnight stays; join a mission-driven team.
The predicted salary is between 42000 - 56000 ÂŁ per year.
Join to apply for the Customer Success & Retention Manager role at Safetykleen 1 week ago Be among the first 25 applicants Join to apply for the Customer Success & Retention Manager role at Safetykleen This range is provided by Safetykleen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We\’re Hiring: Customer Success & Retention Partner | London, Home Counties, Essex and Bedfordshire OTE £60K At Safetykleen, our customers are at the heart of everything we do – and we’re looking for someone who truly shares that mindset. This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us. As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships between and around London, Home Counties, Essex and Bedfordshire. Please note: this is a field-based role and may require up to two overnight stays per week. If you\’re someone who: Loves meeting customers face-to-face (around two per day) Knows how to turn around a tricky relationship Is commercially savvy and consultative in approach Believes that customer success equals company success Wants to work for a company that’s serious about sustainability and service … this role could be for you. What you’ll do: Own and revive high-risk customer accounts Uncover insights that help us serve better Collaborate across teams to drive smarter decisions Deliver value, not just solutions Spot opportunities to grow accounts, not just save them Be a trusted face of Safetykleen on the ground. The package: £35,000 – £40,000 – OTE approx. £60,000 per annum. 25 days holiday plus Bank Holidays. 5% Contributory Pension scheme. Family Life assurance of 3 times life cover salary. Private healthcare scheme from day 1. Enhanced maternity and paternity pay. Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex. Taste Card Membership discount. Discount and cashback at many retailers. Cycle to work scheme. Employee Assistance Program with 24/7 confidential helpline support for employees Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment. CEO & Leadership Employee recognition awards. Employee referral scheme. We provide support and access to a range of internal and external courses to help and progress your career with us. About us: Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe. Safetykleen employs over 2,000 people and serves over 50,000 businesses in 14 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm. We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do and with a mission to help make the planet Safer and Kleener. If you’re ready to make a real impact—on customers, on teams, and on the planet—we’d love to hear from you. Apply now or get in touch to find out more. #INDAJ Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Consumer Services Referrals increase your chances of interviewing at Safetykleen by 2x Sign in to set job alerts for “Customer Success Manager” roles. London, England, United Kingdom 2 days ago London, England, United Kingdom 4 days ago Tottenham, England, United Kingdom 2 weeks ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago TikTok LIVE – Global Customer Service Operations Manager London, England, United Kingdom 1 week ago London, England, United Kingdom 6 months ago London, England, United Kingdom 1 hour ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago London, England, United Kingdom 3 days ago Customer Success Manager, Strategic UK&I London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Customer Success Manager, Amazon Freight EU London, England, United Kingdom 4 hours ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 3 months ago London, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Success & Retention Manager employer: Safetykleen
Contact Detail:
Safetykleen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Retention Manager
✨Tip Number 1
Familiarise yourself with Safetykleen's services and values. Understanding their commitment to sustainability and customer satisfaction will help you align your approach during interviews and discussions, showcasing that you share their customer-obsessed mindset.
✨Tip Number 2
Network with current or former employees of Safetykleen on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experiences where you've successfully turned around tricky customer relationships. Being able to articulate these stories will demonstrate your capability and confidence in handling similar situations at Safetykleen.
✨Tip Number 4
Research the latest trends in customer success and retention strategies. Being knowledgeable about industry best practices will not only impress your interviewers but also show that you're proactive and ready to contribute to Safetykleen's mission.
We think you need these skills to ace Customer Success & Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and retention. Use keywords from the job description, such as 'customer-obsessed', 'building trust', and 'commercially savvy' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how it aligns with Safetykleen's mission. Share specific examples of how you've successfully managed customer relationships and turned around tricky situations.
Showcase Relevant Skills: Emphasise skills that are crucial for this role, such as problem-solving, communication, and teamwork. Provide concrete examples of how you've used these skills in previous roles to achieve positive outcomes.
Research Safetykleen: Familiarise yourself with Safetykleen’s services and values. Mention in your application how you can contribute to their mission of making the planet safer and cleaner, which will show your genuine interest in the company.
How to prepare for a job interview at Safetykleen
✨Show Your Customer-Centric Mindset
Safetykleen values customer obsession, so be prepared to share examples of how you've successfully engaged and retained customers in the past. Highlight your ability to build trust and solve challenges.
✨Demonstrate Commercial Savvy
Discuss your understanding of how customer success translates into company success. Be ready to explain how you've identified growth opportunities in previous roles and how you can apply that knowledge at Safetykleen.
✨Prepare for Field-Based Scenarios
Since this role involves meeting customers face-to-face, think about how you would approach these interactions. Prepare to discuss how you would handle tricky relationships and turn them around.
✨Align with Safetykleen's Values
Research Safetykleen’s commitment to sustainability and service. Be ready to express why these values resonate with you and how you can contribute to their mission of making the planet safer and cleaner.
