IT Service Manager

Join to apply for the IT Service Manager role at StepChange Debt Charity Join to apply for the IT Service Manager role at StepChange Debt Charity Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We’re looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best practices. In this key role, you’ll help maintain operational stability and drive continuous improvements that keep our IT aligned with business goals. As a core part of our IT Operations team, you’ll be the main link between IT and external partners—setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What You’ll Be Doing You’ll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. You’ll handle incidents, changes, service requests, and maintain SLAs while driving service improvements. You’ll also work closely with third-party vendors to ensure high performance and manage escalations. You’ll support incident response and root cause analysis, keeping teams prepared and lessons learned. Clear communication is key—you’ll provide reports and insights to stakeholders and continuously look for ways to improve efficiency through automation and better processes, while supporting the onboarding of new services. About You StepChange is seeking someone with strong ITIL knowledge—ideally ITIL v4 certified—and proven experience managing IT services in complex multi-vendor environments. You’re skilled at supplier management, handling contracts, SLAs, escalations, and driving improvements. You’re familiar with incident, problem, and change management and comfortable with service tools and reporting. You communicate clearly with both technical teams and senior stakeholders and are proactive in improving service efficiency, reducing downtime, and enhancing customer satisfaction through process improvements and automation. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at StepChange Debt Charity by 2x Get notified about new Information Technology Services Manager jobs in Leeds, England, United Kingdom . Leeds, England, United Kingdom 3 days ago Leeds, England, United Kingdom 4 days ago Leeds, England, United Kingdom 1 week ago Wakefield, England, United Kingdom 3 weeks ago Leeds, England, United Kingdom 16 hours ago Leeds, England, United Kingdom 5 hours ago Customer Success Manager – IT Technology/Cloud Leeds, England, United Kingdom 1 week ago Barnsley, England, United Kingdom 4 weeks ago Leeds, England, United Kingdom 1 week ago Harrogate, England, United Kingdom 3 weeks ago York, England, United Kingdom 2 weeks ago Batley, England, United Kingdom 5 days ago Harrogate, England, United Kingdom 3 weeks ago Senior Infrastructure Operations Engineer Skipton, England, United Kingdom 1 week ago Leeds, England, United Kingdom 3 weeks ago Leeds, England, United Kingdom 3 weeks ago IT Asset Management Analyst – 12 Month FTC Leeds, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 3 days ago Leeds, England, United Kingdom 16 hours ago Leeds, England, United Kingdom 2 days ago IT Product Management (gn) Data & Analytics Senior Infrastructure Operations Engineer Leeds, England, United Kingdom 5 days ago Senior Salesforce Administrator – \” Global life-science leader\” Harrogate, England, United Kingdom 6 days ago Leeds, England, United Kingdom 1 month ago Senior Salesforce Administrator – \” Global life-science leader\” Leeds, England, United Kingdom 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr