Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the delivery of high-quality IT services and manage third-party suppliers.
- Company: StepChange Debt Charity is dedicated to helping people overcome debt challenges.
- Benefits: Enjoy a full-time role with opportunities for remote work and professional growth.
- Why this job: Shape IT service management while making a real impact in the non-profit sector.
- Qualifications: Strong ITIL knowledge and experience in managing IT services in complex environments required.
- Other info: Entry-level position with potential for career advancement in a supportive team.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the IT Service Manager role at StepChange Debt Charity Join to apply for the IT Service Manager role at StepChange Debt Charity Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We’re looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best practices. In this key role, you’ll help maintain operational stability and drive continuous improvements that keep our IT aligned with business goals. As a core part of our IT Operations team, you’ll be the main link between IT and external partners—setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What You’ll Be Doing You’ll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. You’ll handle incidents, changes, service requests, and maintain SLAs while driving service improvements. You’ll also work closely with third-party vendors to ensure high performance and manage escalations. You’ll support incident response and root cause analysis, keeping teams prepared and lessons learned. Clear communication is key—you’ll provide reports and insights to stakeholders and continuously look for ways to improve efficiency through automation and better processes, while supporting the onboarding of new services. About You StepChange is seeking someone with strong ITIL knowledge—ideally ITIL v4 certified—and proven experience managing IT services in complex multi-vendor environments. You’re skilled at supplier management, handling contracts, SLAs, escalations, and driving improvements. You’re familiar with incident, problem, and change management and comfortable with service tools and reporting. You communicate clearly with both technical teams and senior stakeholders and are proactive in improving service efficiency, reducing downtime, and enhancing customer satisfaction through process improvements and automation. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at StepChange Debt Charity by 2x Get notified about new Information Technology Services Manager jobs in Leeds, England, United Kingdom . Leeds, England, United Kingdom 3 days ago Leeds, England, United Kingdom 4 days ago Leeds, England, United Kingdom 1 week ago Wakefield, England, United Kingdom 3 weeks ago Leeds, England, United Kingdom 16 hours ago Leeds, England, United Kingdom 5 hours ago Customer Success Manager – IT Technology/Cloud Leeds, England, United Kingdom 1 week ago Barnsley, England, United Kingdom 4 weeks ago Leeds, England, United Kingdom 1 week ago Harrogate, England, United Kingdom 3 weeks ago York, England, United Kingdom 2 weeks ago Batley, England, United Kingdom 5 days ago Harrogate, England, United Kingdom 3 weeks ago Senior Infrastructure Operations Engineer Skipton, England, United Kingdom 1 week ago Leeds, England, United Kingdom 3 weeks ago Leeds, England, United Kingdom 3 weeks ago IT Asset Management Analyst – 12 Month FTC Leeds, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 3 days ago Leeds, England, United Kingdom 16 hours ago Leeds, England, United Kingdom 2 days ago IT Product Management (gn) Data & Analytics Senior Infrastructure Operations Engineer Leeds, England, United Kingdom 5 days ago Senior Salesforce Administrator – \” Global life-science leader\” Harrogate, England, United Kingdom 6 days ago Leeds, England, United Kingdom 1 month ago Senior Salesforce Administrator – \” Global life-science leader\” Leeds, England, United Kingdom 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT Service Manager employer: StepChange Debt Charity
Contact Detail:
StepChange Debt Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially ITIL v4, as this is crucial for the IT Service Manager role. Consider joining online forums or local meetups to discuss ITIL concepts and network with other professionals in the field.
✨Tip Number 2
Gain hands-on experience with service management tools commonly used in the industry. This could involve volunteering for projects or seeking internships where you can manage incidents and service requests, which will enhance your practical knowledge.
✨Tip Number 3
Develop your communication skills by engaging with both technical teams and non-technical stakeholders. Practice presenting complex information clearly and concisely, as this will be essential when providing reports and insights in your future role.
✨Tip Number 4
Network with professionals already working in IT service management roles. Attend industry conferences or webinars to learn about current trends and challenges, and don’t hesitate to reach out on platforms like LinkedIn to connect with potential mentors.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Service Manager position. Familiarise yourself with ITIL best practices and how they apply to service management.
Tailor Your CV: Customise your CV to highlight relevant experience in managing IT services, supplier management, and incident handling. Use specific examples that demonstrate your skills in communication and process improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality IT services. Mention your ITIL certification and any experience with multi-vendor environments, emphasising how you can contribute to StepChange's goals.
Highlight Key Skills: In your application, clearly outline your skills in incident, problem, and change management. Provide examples of how you've driven improvements in service efficiency and customer satisfaction in previous roles.
How to prepare for a job interview at StepChange Debt Charity
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL best practices during the interview. Be prepared to discuss how you've applied these principles in previous roles, especially in managing service lifecycles and driving improvements.
✨Demonstrate Supplier Management Skills
Since this role involves managing third-party suppliers, come ready with examples of how you've successfully handled supplier relationships, managed contracts, and ensured SLAs were met. This will show your capability in maintaining operational stability.
✨Communicate Clearly and Effectively
Effective communication is key for this position. Practice articulating complex technical concepts in a way that non-technical stakeholders can understand. Prepare to discuss how you’ve reported insights and performance metrics to various audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and incident management experience. Think of specific situations where you successfully resolved issues or improved processes, and be ready to share those stories.
