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- Tasks: Lead a dynamic team, ensuring smooth store operations and exceptional customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% discounts, 20+ days holiday, and access to wellbeing services.
- Why this job: Experience variety daily while developing your career in an inclusive and supportive environment.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Opportunities for flexible working and ongoing training available.
About the role
Availability Window Days From time To time Mon 05:30:00 14:30:00 Tue 10:00:00 19:00:00 Thu 06:00:00 15:00:00 Fri 14:00:00 23:00:00 Sat 09:00:00 18:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you'll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.
- There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
- We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
- It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco
- Your voice matters, and we'll always welcome and listen to your ideas and opinions
- We put your wellbeing first, and support is always available if you need it
- Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company
Our benefits include:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
You will need:
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Please note Tesco will only recruit individuals who have passed the school leaver's age.
Tesco Shift Leader - Days - Auld Cross Express employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Auld Cross Express
✨Tip Number 1
Familiarise yourself with Tesco's core values and customer service philosophy. Understanding what makes Tesco unique will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences. Highlight situations where you've successfully managed a team or improved customer service, as this will resonate well with the responsibilities of a Shift Leader.
✨Tip Number 3
Be prepared to discuss how you would handle various scenarios in a fast-paced retail environment. Think about challenges you might face as a Shift Leader and how you would address them, showing your problem-solving abilities.
✨Tip Number 4
Show your enthusiasm for the role by expressing your commitment to teamwork and customer satisfaction. Tesco values colleagues who are passionate about creating a positive shopping experience, so let that shine through in your conversations.
We think you need these skills to ace Tesco Shift Leader - Days - Auld Cross Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since customer service is at the heart of Tesco's operations, emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate how you've successfully met customer needs in the past.
Show Leadership Qualities: As a Shift Leader, you'll need to guide and support your team. Include examples of how you've led a team or taken initiative in previous roles, showcasing your ability to motivate and inspire others.
Be Flexible and Open: Tesco values flexibility in working hours. In your application, mention your availability and willingness to adapt to different shift patterns, as well as your openness to discussing flexible working arrangements.
How to prepare for a job interview at Tesco UK
✨Understand the Role
Make sure you have a clear understanding of what a Shift Leader does at Tesco. Familiarise yourself with the responsibilities mentioned in the job description, such as coordinating the team and ensuring customer satisfaction. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to communicate effectively and support your colleagues.
✨Emphasise Customer Service
Tesco places a strong emphasis on customer service. Be ready to discuss how you would ensure customers leave satisfied. Think of specific instances where you've gone above and beyond for customers in previous roles, and be prepared to share these stories.
✨Be Flexible and Open-Minded
Flexibility is key in a fast-paced retail environment. During the interview, express your willingness to adapt to changing circumstances and your openness to feedback. This will show that you're ready to take on the challenges that come with the role.
