Venues Assistant 25/26 | Cynorthwyydd Lleoliadau 25/26

Cardiff Full-Time No home office possible

To provide operational support across all commercial areas including, but not limited to: Y Plas Nightclub, Great Hall Gigs, Cloakroom, Box Office, and Corporate Events.

The role primarily involves serving alcoholic drinks in nightclub environments and cleaning bars to set standards. Most shifts will be evenings and late nights. There will also be the requirement to assist the facilities team in cleaning customer areas once trade has finished.

Please note, you must be available to attend the induction day on Thursday 11th of September. This is currently the only planned induction day, so please only apply for this role if you are available.

There are online learning courses which must also be completed prior to starting work, details and logins will be provided.

You must also be a student for the full 2025/26 academic year to be considered.

Main Duties

To maintain excellent customer service at all times with the aim of exceeding customer expectations
To ensure that all parts of the venue are clean and tidy at all times, including but not limited to, assisting the facilities team with event cleandown and undertaking weekly deep cleans of all trading areas
To serve all customers quickly and efficiently, meeting set departmental standards
To be aware of current promotions and special offers, upselling where appropriate
To adhere to all company policies and procedures
To adhere to all licensing legislation and food hygiene policies
To be responsible for your own Health & Safety and observe all regulations in relation to the Health & Safety at Work Act.
To be proactive in your approach to all tasks and duties undertaken whilst working within the Venues

Note that this role will require working within a Licensed Premises which involves dispensing and serving alcohol to customers in a loud and fast paced nightclub/ live music environment. Ear protection is provided.

Additional Duties

To carry out any other reasonable tasks as directed by Managers or Team Leaders
Help create a positive and encouraging work environment for all staff
To attend individual and group meetings throughout the year aimed at addressing the following:
Reviewing procedures
Giving ideas on improvements
Performance reviews
General updates

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