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- Tasks: Resolve customer complaints and manage communications with a focus on service excellence.
- Company: Join Clancy, a leading family-owned construction business dedicated to improving lives and the environment.
- Benefits: Enjoy competitive salary, healthcare, 24-26 days holiday, and discounts at major retailers.
- Why this job: Be part of a team that values innovation, customer service, and making a positive impact.
- Qualifications: Strong organisational, analytical, and communication skills; experience with SAP is a plus.
- Other info: Apply today and expect a response within two weeks; we value transparency and follow-through.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with: The role will require strong organisational and analytical skills to enable effective and efficient resolution of written complaints. You will need to have a customer-centric attitude and a passion for customer service delivery. There will be a need for reporting on complaint volumes and trends to ensure IMDS has the data necessary for a continuous improvement approach. You will be an expert in the use of SAP. You will enhance the process and procedures and embody our Make Today Great values to deliver a first-class service to internal and external customers and ensure we deliver on our targets. Responsibilities include: Keeping customers informed at appropriate times and according to their expectations. Managing customer contact through written communication and responding within the required service levels. Completing SAP job operations & associated file maintenance within service levels and to customer satisfaction. Resolving found and missing meters. Promoting safety and well-being, identifying and removing hazards, and reporting as appropriate. Are you interested? We seek someone passionate about customer service, capable of working independently and collaboratively, with strong communication and organisational skills. Attention to detail, analytical and problem-solving abilities, and proactive time management are highly valued. If you\’re ready to bring your skills and enthusiasm to our team, apply today! About Our Company We work smarter, greener, and use our imagination every day. Our purpose at Clancy is to make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses, among other things. As one of the largest family-owned construction businesses in the UK, we care deeply about our people, clients, and the environment. Next Steps You apply, and we respond within two weeks. If you don’t hear from us in that time, please feel free to chase us — one of our values is to do what we say we will do! We offer a competitive salary, pension, healthcare, holiday allowance starting at 24-26 days per year, and perks like Clancy Xtras, discounts at retailers such as Tesco, Sainsbury’s, Currys PC World, Vue Cinemas, a cycle-to-work scheme, and an Employee Assistance Programme. #J-18808-Ljbffr
Customer Care Analyst employer: Clancy
Contact Detail:
Clancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Analyst
✨Tip Number 1
Familiarise yourself with SAP, as it's a key requirement for the Customer Care Analyst role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Showcase your customer-centric attitude by preparing examples of how you've successfully resolved customer complaints in the past. Be ready to discuss these experiences during any interviews to highlight your problem-solving abilities.
✨Tip Number 3
Research Clancy's values and mission to align your responses with their culture. Understanding their commitment to making life better for families can help you articulate how you embody these values in your work.
✨Tip Number 4
Prepare to discuss your organisational and analytical skills by thinking of specific instances where you've used these skills effectively. This will help you stand out as a candidate who can manage customer contacts and reporting efficiently.
We think you need these skills to ace Customer Care Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Customer Care Analyst position. Highlight your customer-centric attitude and passion for service delivery in your application.
Tailor Your CV: Customise your CV to reflect your organisational and analytical skills. Include specific examples of how you've resolved complaints or improved processes in previous roles, particularly using SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your attention to detail, problem-solving abilities, and how you embody the values of making today great.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional, reflecting the strong communication skills the role requires.
How to prepare for a job interview at Clancy
✨Show Your Customer-Centric Attitude
Demonstrate your passion for customer service by sharing specific examples of how you've gone above and beyond to resolve customer issues in the past. This will highlight your commitment to delivering a first-class service.
✨Be Prepared with SAP Knowledge
Since expertise in SAP is crucial for this role, make sure you brush up on your SAP skills before the interview. Be ready to discuss how you've used SAP in previous roles and how it can help streamline processes.
✨Highlight Your Analytical Skills
Prepare to discuss how you've used analytical skills to identify trends or solve problems in previous positions. Bring examples of how your analysis led to improvements in customer satisfaction or operational efficiency.
✨Emphasise Attention to Detail
Given the importance of detail in managing written complaints and reporting, be ready to provide examples that showcase your meticulousness. Discuss how your attention to detail has positively impacted your work outcomes.
