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- Tasks: Support users with tech queries and troubleshoot hardware/software issues.
- Company: Join a dynamic global media business that values growth and learning.
- Benefits: Enjoy a hybrid work model and vibrant central London offices with perks.
- Why this job: Launch your IT career in a supportive environment with real opportunities to learn.
- Qualifications: Excellent communication skills and a passion for tech; familiarity with Microsoft 365 is a plus.
- Other info: This role is perfect for recent graduates or those switching careers.
The predicted salary is between 20000 - 28000 £ per year.
Ready to take your first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst. Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential.
What’s in it for you?
- Work in vibrant, creative central London offices (with the perks to match)
- Hybrid model: 4 days in, 1 from home
- Hands-on exposure to both PC and Mac environments
- Variety! You’ll support users via phone, desk-side and at an in-house tech bar
- Real opportunities to learn, grow, and make an impact from day one
What you’ll be doing:
- Supporting users with first and second line technical queries
- Troubleshooting hardware and software issues (PC, Mac, AV, printers)
- Setting up new starters and managing equipment lifecycle
- Helping keep systems up to date and secure
- Delivering top-notch support with a friendly, can-do attitude
What we’re looking for:
- Excellent communication skills – friendly, clear, and confident
- A passion for tech and helping people
- Eagerness to learn, take ownership, and grow in a fast-paced environment
- Familiarity with Microsoft 365 and Windows 10/11
- Bonus: Any exposure to Mac OS or tech troubleshooting
- Bonus: Retail, Customer Service experience
If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you. This is more than just a job – it’s your IT career, launched.
Service Desk Analyst employer: Kinetech
Contact Detail:
Kinetech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Since you'll be dealing with first and second line technical queries, understanding typical issues users face can give you a head start in interviews.
✨Tip Number 2
Brush up on your communication skills. As a Service Desk Analyst, you'll need to convey technical information clearly and confidently, so practice explaining tech concepts in simple terms.
✨Tip Number 3
Show your passion for technology by staying updated on the latest trends and tools. Mentioning recent developments or tools you've explored can demonstrate your enthusiasm during discussions.
✨Tip Number 4
Leverage any customer service experience you have. Highlighting your ability to handle user queries and provide excellent support will make you stand out as a candidate who can thrive in this role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Service Desk Analyst role. Emphasise any technical support experience, customer service roles, or familiarity with Microsoft 365 and Windows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've demonstrated excellent communication skills and eagerness to learn in previous roles or studies.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially any experience with troubleshooting hardware and software issues. If you have any exposure to Mac OS, make sure to mention it as a bonus.
Show Enthusiasm: Convey your excitement about the opportunity to work in a dynamic environment. Express your willingness to learn and grow within the company, as this is something they value highly.
How to prepare for a job interview at Kinetech
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT support, as this will demonstrate your eagerness to learn and grow in the field.
✨Prepare for Common Technical Questions
Familiarise yourself with common technical issues related to PC and Mac environments, as well as Microsoft 365 and Windows 10/11. Being able to discuss troubleshooting methods or solutions will show that you are proactive and ready to tackle challenges.
✨Demonstrate Excellent Communication Skills
Since the role involves supporting users, practice clear and friendly communication. You might be asked to explain a technical concept, so being able to convey information simply and confidently is key to making a good impression.
✨Highlight Customer Service Experience
If you have any previous experience in retail or customer service, be sure to mention it. This shows that you understand the importance of providing excellent support and can relate to users' needs effectively.
