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- Tasks: Lead and support the engineering team in fire and security maintenance tasks.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions.
- Benefits: Enjoy competitive salary, vehicle allowance, pension, life assurance, and more perks.
- Why this job: Be part of a vibrant culture with career progression and impactful work in safety.
- Qualifications: 5+ years as a multi-disciplined Fire & Security Engineer; customer service experience preferred.
- Other info: Flexible travel required; must hold a full UK Driving Licence.
The predicted salary is between 36000 - 60000 £ per year.
Why Marlowe Fire & Security? As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence, from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Marlowe Fire & Security’s Lead Engineer is a self-motivated person who gives day-to-day support and guidance to the engineering team in their area. They will plan and monitor the maintenance tasks and work in conjunction with the Scheduler for the area to ensure effective and profitable use of the engineering resource for the region. Responsibilities include:
- Ensuring performance and service are in line with compliance and monthly schedules.
- Responding to customer needs, complaints, and concerns with urgency as required.
- Completing toolbox talks with direct reports, providing clear records of completion to the compliance team.
- Being available for site surveys and installation handovers as directed by your Regional Service Manager.
- Organising and maintaining an effective call-out rota for the area.
- Being responsible for minor works within the area through a dedicated minor works resource.
- Assisting the Regional Service Manager in the management of the engineering team.
- Deputising for your Regional Service Manager during periods of sickness and holidays.
- Supporting engineers in stock control and further action management.
- Attending and assisting with troublesome sites and complaints.
- Technically supporting DRS and the Sales Team with quotations.
- Initial planning of ppm on large/complex sites – meeting with customers in support of key sites in the region.
- Assisting in the delivery of small bespoke projects and ensuring on-time delivery.
Who We’re Looking For: Marlowe Fire & Security considers our people our greatest asset. All we ask is that every Team Member takes pride in what they do and demonstrates commitment to delivering the highest level of service to external and internal customers. Therefore, we are looking for candidates who offer:
- At least 5 years’ experience as an accomplished multi-disciplined Fire & Security Engineer.
- A technical background in the electrical/electronic industry would be beneficial.
- Experience in front-line customer service will be preferred.
- A full UK Driving Licence – mandatory.
- Flexibility to travel and be part of an on-call rota.
Our Commitment to Attracting, Rewarding & Retaining Talent: At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees.
- Company Van with fully fitted Van vaults.
- Royal London Pension Scheme.
- Life Assurance x4 Basic Salary.
- Employee Recognition Scheme.
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals).
- Paid Holidays plus Bank Holidays.
- Additional Day holiday each full year of completed service (up to 25 days).
- Mental Health & Well-being scheme.
- Development & Progression opportunities.
A Little More About Marlowe Fire & Security: We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Equal Opportunities: At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. Our commitment to equal opportunities means we are here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know.
Right to Work: Regrettably, we are unable to offer Right to Work Sponsorship.
Fire & Security Service Engineer employer: Marlowe Fire and Security
Contact Detail:
Marlowe Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the latest fire and security technologies. Being knowledgeable about current trends and innovations in the industry will not only boost your confidence but also impress the interviewers at Marlowe Fire & Security.
✨Tip Number 2
Network with professionals in the fire and security sector. Attend industry events or join relevant online forums to connect with others. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in customer service during the interview. Since front-line customer service experience is preferred, be ready to share specific examples of how you've handled customer concerns effectively.
✨Tip Number 4
Showcase your leadership skills. As a Lead Engineer, you'll be expected to guide a team. Think of instances where you've successfully led projects or mentored colleagues, and be prepared to discuss these experiences.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Fire & Security Engineer. Focus on relevant skills, such as technical expertise in electrical/electronic systems and customer service experience. Use keywords from the job description to align your application with what Marlowe Fire & Security is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fire and security industry. Mention specific experiences that demonstrate your ability to lead a team and manage projects effectively. Be sure to express your commitment to delivering high-quality service, as this aligns with the company’s values.
Highlight Relevant Experience: In your application, emphasise your 5+ years of experience in the field. Provide examples of how you've successfully handled customer complaints or managed engineering teams. This will show Marlowe Fire & Security that you have the necessary background to excel in the role.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Marlowe Fire and Security
✨Showcase Your Technical Expertise
As a Fire & Security Service Engineer, it's crucial to demonstrate your technical knowledge. Be prepared to discuss your experience in the electrical/electronic industry and any relevant certifications you hold. Highlight specific projects or challenges you've faced and how you overcame them.
✨Emphasise Customer Service Skills
Since front-line customer service experience is preferred, make sure to share examples of how you've effectively handled customer complaints or concerns in the past. This will show that you can respond to customer needs with urgency and professionalism.
✨Demonstrate Team Leadership Abilities
Given the role involves supporting and guiding an engineering team, be ready to discuss your leadership style. Share instances where you've successfully led a team or managed projects, and how you ensure effective communication and collaboration among team members.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle on-site challenges. Think about past experiences where you had to troubleshoot issues quickly and effectively, and be ready to explain your thought process during those situations.
