Managing Director - Customer Propositions & Strategy

Managing Director – Customer Propositions & Strategy

Locations: London, Bristol, Edinburgh

Time Type: Full time

Posted On: 2 Days Ago

End Date: November 20, 2024

Flexible Working Options: Hybrid Working

About this Opportunity:

Within Business and Commercial Banking (BCB) we’re on an exciting journey to become the leading UK digitally-led relationship bank, with significant investment to transform the customer experience and digitise our offering. The MD Customer Propositions & Strategy plays a key role in strengthening, deepening and growing our customer relationships with accountability for four critical strategic initiatives across the BCB business unit: Strategy & Propositions; Sector & Segmentation; Customer Experience & Insight and Social Sustainability.

You’ll work closely with other senior executives across the business and the wider Group to leverage data, customer insight and market intelligence to inform our approach and influence stakeholders to make bold strategic decisions. You’ll bring deep insight, innovation, a passion for the customer and the real energy to make a tangible difference. This is a place where your thought leadership will build the business of tomorrow.

You’ll lead a team of approximately 50 talented colleagues and will need to set a motivating vision for what we’re trying to achieve, empowering them to deliver high performance and providing effective coaching and broader support for personal development. You’ll report into the MD of Digital Banking, Analytics and Propositions but be expected to have a close and trusted relationship with all members of the BCB executive committee and the CEO in particular.

Key Accountabilities:

• Lead on strategy development for BCB, leveraging external best practice and emerging trends to inform our approach.
• Lead the sector and segment proposition centre of excellence, liaising with a variety of stakeholders across the Group.
• This role is the single point of ownership for the BCB customer proposition, overseeing the strategic view of the products and propositions that we offer to clients.
• Lead the BCB customer experience programme and drive collaboration on resolution of customer experience pain points.
• Lead our social sustainability and inclusive business agenda, driving improvements to access to finance to under-represented groups and regions.
• Build and communicate business cases grounded in strong commercial rigour.
• Effectively manage relationships across the BCB and broader LBG network to drive maximum impact.
• Ensure an effective system of risk management and controls.
• Create a compelling vision and lead a team of highly motivated colleagues.

What You’ll Need:

• Strategic Planning: Ability to envision a desired future and translating this vision into clearly defined goals.
• Customer and Market Analysis: Ability to use data to draw insights in customer behaviour and market dynamics.
• Commercial Acumen: Deep commercial understanding and ability to use data to predict changing customer needs.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Solving Complex Problems: Creative and able to make sense of complex information.
• Risk Management: Takes a pro-active approach to identifying and managing risk.
• Builds Effective Teams: The ability to motivate a team to work together to achieve a common goal.

And Any Experience of These Would Be Really Useful:

• Demonstrate knowledge of business and commercial banking industry, including external knowledge of industry best practice.

About Working for Us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We Also Offer a Wide-Ranging Benefits Package, Which Includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle
• Days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.