Senior IT Support Analyst (Law Firm) (City of London)

Senior IT Support Analyst (Law Firm) – London – Permanent – £75,000 per annum

A fantastic opportunity has arisen for an Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis.

**Please note this role is onsite 5 days per week**

• Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience.
• Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm.
• Coordinate and track all Change Forms relating to new hires, departures, support and name changes.
• Provide a white glove service to the business and continually strive to improve the service being provided
• Develop other team members and their knowledge
• Lead on projects and take responsibility and ownership for various tasks assigned to them by other IS groups of a technical and/or project related nature.
• Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support as needed.
• Candidates must have extensive knowledge of Windows operating systems to include but not limited to Windows 10.
• Qualified applicants will also have proficient knowledge of MS-Office 365 Suite.
• Consistent, professional communications with attorneys, staff, vendors, administration and IS personnel.
• Prior experience working in a law firm essential

Senior IT Support Analyst (Law Firm) – London – Permanent – £75,000 per annum