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For Companies At a Glance
- Tasks: Provide 2nd Line IT Support, focusing on desktop, network, and server issues.
- Company: Join a growing tech team in Market Deeping, Lincolnshire.
- Benefits: Gain training on new technologies and enhance your skill set.
- Why this job: Diverse role with opportunities for personal growth and impactful work.
- Qualifications: 3-4 years of IT support experience; strong knowledge of Windows Server and networking.
- Other info: On-site role, Monday to Friday; commutable distance required.
The predicted salary is between 36000 - 60000 £ per year.
Through company expansion, I am recruiting for a suitable experienced IT Support Engineer, with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies as well as Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping.
Required Skills
- Strong knowledge of Windows server (2016, 2019, and 2022)
- Microsoft Active Directory and Exchange experience
- Knowledge of networking technologies including VLAN’s, routing protocols, VPN’s, firewalls, DHCP, DNS and switch configuration
- Experience and understanding of backup solutions and day-to-day management
- Office 365 and Azure experience including exchange online setup, SharePoint data structure
- Logical and methodical troubleshooting skills
- Administration of VMware and Hyper-V platforms
- Experience in provisioning VOIP devices
- PowerShell knowledge
- Strong ability to communicate well with other people
- Good timekeeping and self-management skills
- Ability to work on your own initiative and to tight deadlines
- Able to create detailed documentation
- Clean UK Driving licence
Desirable skills
- Cisco CCNA or equivalent network qualification
- Basic understanding of Microsoft SQL
- Website coding and troubleshooting
IT Support Engineer - 2nd Line Support employer: W Talent
Contact Detail:
W Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 2nd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server versions and Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging in discussions on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills through practical scenarios. Be ready to discuss past experiences where you successfully resolved complex IT issues, as this will showcase your logical and methodical approach.
✨Tip Number 4
Since the role requires good communication skills, practice explaining technical concepts in simple terms. This will help you convey your knowledge effectively during the interview and show that you can communicate well with non-technical staff.
We think you need these skills to ace IT Support Engineer - 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on 2nd line support roles. Emphasise your knowledge of Windows Server, Active Directory, and Office 365, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to troubleshoot effectively. Mention specific technologies you have worked with, such as VMware, Hyper-V, and networking protocols, to demonstrate your fit for the role.
Showcase Soft Skills: In your application, highlight your communication skills and ability to work under pressure. Provide examples of how you've successfully managed time and met deadlines in previous roles, as these traits are essential for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in an IT support role.
How to prepare for a job interview at W Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Office 365 in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing issues, especially related to networking technologies and virtualisation platforms like VMware and Hyper-V.
✨Communicate Effectively
Since the role requires good communication skills, practice explaining technical concepts in simple terms. This will show that you can interact well with clients and team members, which is crucial for a support role.
✨Prepare Questions About the Role
Have a few insightful questions ready about the team dynamics, training opportunities, and the technologies you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
