Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist the 1st line team.
- Company: Gamma is a top provider of Unified Communications services across Europe.
- Benefits: Enjoy 25 days PTO, private medical insurance, and your birthday off!
- Why this job: Join a dynamic team focused on digital automation and exceptional customer service.
- Qualifications: 2+ years in 1st line support, strong knowledge of Windows and Office 365 required.
- Other info: This role is hybrid, based in Newbury, Berkshire.
The predicted salary is between 30000 - 42000 £ per year.
- 2nd Line Helpdesk Support / IT admin
- Newbury, Berkshire
- Hybrid
A Bit About Us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Who are we looking for?
We are looking for someone who can troubleshoot complex IT issues that have been escalated from 1st line Service desk team, utilizing your technical expertise in technical problem solving, customer services and IT knowledge in order to deliver exceptional support for internal users.
What will you be doing day-to-day?
- To provide 2nd line support on a wide range of IT related issues including hardware, software network and infrastructure issues.
- Act as a support for the 1st line team to enable them to support the internal users as best they can.
- Investigate the root cause of incidents, seek out solutions, implement fixes and then document the process to be able to assist 1st line to resolve issues.
- Communicate with end users in both a technical and non-technical manner including ensuring they are kept fully up to date with the progress of all tickets.
- Work with IT Engineers and IT infrastructure to escalate and resolve issues.
- Identify areas for service improvement, process optimization and improvement to the overall customer experience.
- Ensure that all ticket note are accurate and include relevant detail.
- User account provisioning and management
- To Raise Purchase orders for replacement kit.
What You’ll Need
- A minimum of 2 years’ experience within a 1st line service desk position.
- A proven history of supporting Windows 10 & 11
- Experience troubleshooting MS Office365
- A proven ability to multi-task and be able to make assessments of urgency based on knowledge and experience
- Good working knowledge of Microsoft Active Directory and Group policy.
- Excellent written and verbal communication
- Able to manage time and work under pressure to tight deadlines
- Knowledge of Microsoft Products including Office 365, Active Directory and Exchange, Windows 10 onwards, networking and connectivity.
- The ability to provide exceptional service
What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- We are not engaging with agencies on this role
- We do not have the capability to sponsor candidates at this time
- 2nd Line Helpdesk Support / IT admin
- Newbury, Berkshire
- Hybrid
Gamma | 2nd Line IT Administrator employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gamma | 2nd Line IT Administrator
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, MS Office 365, and Active Directory. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. Be ready to discuss your thought process and the steps you took to troubleshoot and fix these problems during the interview.
✨Tip Number 3
Highlight your communication skills, especially your ability to explain technical concepts to non-technical users. Prepare to demonstrate this skill in your interactions with us, as effective communication is key in a support role.
✨Tip Number 4
Research Gamma's services and recent developments in the UCaaS market. Understanding our business model and how you can contribute to our goals will show your genuine interest in the position and help you stand out.
We think you need these skills to ace Gamma | 2nd Line IT Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line service desk roles and your technical skills, especially with Windows 10 & 11, MS Office365, and Active Directory. Use specific examples to demonstrate your troubleshooting abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Gamma and explain how your background aligns with their needs. Mention your experience in providing exceptional customer service and your ability to communicate effectively with both technical and non-technical users.
Showcase Problem-Solving Skills: During the application process, emphasize your problem-solving skills. Provide examples of complex IT issues you've resolved in the past and how you documented the processes to assist others.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent written skills.
How to prepare for a job interview at Gamma
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with troubleshooting complex IT issues, especially those related to Windows 10 & 11 and MS Office 365. Highlight specific examples where you successfully resolved problems and the impact it had on the team or users.
✨Demonstrate Communication Skills
Since the role requires communicating with both technical and non-technical users, practice explaining technical concepts in simple terms. Be ready to provide examples of how you've kept users informed about ticket progress in previous roles.
✨Emphasize Problem-Solving Abilities
Prepare to discuss your approach to investigating root causes of incidents. Share instances where you identified areas for service improvement and how you implemented solutions that enhanced the overall customer experience.
✨Familiarize Yourself with Company Culture
Research Gamma's values and mission. Understanding their focus on digital automation and customer service will help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
