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For Companies At a Glance
- Tasks: As a Client Advisor, you'll deliver exceptional service and build client relationships.
- Company: Join a luxury brand known for its commitment to quality and style.
- Benefits: Enjoy part-time hours with a focus on work-life balance and team culture.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Looking for motivated individuals with strong communication skills and attention to detail.
- Other info: Embrace diversity and sustainability while representing a prestigious brand.
About the job
Job title: Client Advisor
Location: Bicester Village
Employment type: Part time, 2 days per week (weekends)
Reports to: Boutique Manager
As a Client Advisor, you play a pivotal role in bringing this iconic luxury brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of the brand, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the brand.
Key Responsibilities
- Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
- Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
- Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the company guidelines.
- Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
- Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
- Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
- Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
- Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
- Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store.
- Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
- Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
- Integrate the Company values in to your daily role, fostering a culture of diversity, autonomy and creativity.
Skills & Attributes
- Motivated and committed with a ‘can do’ attitude
- Excellent attention to detail
- Solid understanding of Microsoft Outlook and Excel
- Exceptional communication (oral and written) and strong interpersonal skills
- Adherence to grooming guidelines, being smart with a sense of individual style
- Adaptable and flexible
- Demonstrate effective time management skill
Please note that due to a high number of applications, we may not be able to respond to every applicant.
MŌDUM | Client Advisor employer: MŌDUM
Contact Detail:
MŌDUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MŌDUM | Client Advisor
✨Tip Number 1
Familiarize yourself with the luxury brand's values and products. Understanding the brand's story and its unique selling points will help you connect with clients and demonstrate your passion during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations about luxury retail. This will not only boost your confidence but also prepare you to articulate how you can enhance the client experience effectively.
✨Tip Number 3
Showcase your adaptability and teamwork skills. Think of examples from your past experiences where you successfully collaborated with others or adapted to changing situations, as these are key attributes for a Client Advisor.
✨Tip Number 4
Demonstrate your commitment to sustainability and social responsibility. Be prepared to discuss how you can contribute to the brand's initiatives in these areas, as this aligns with the company's values.
We think you need these skills to ace MŌDUM | Client Advisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand MŌDUM's brand values and culture. This will help you tailor your application to reflect how you embody the spirit of the brand.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in retail or customer service, especially in luxury environments. Showcase specific examples where you exceeded client expectations.
Showcase Your Skills: Make sure to highlight your communication skills, attention to detail, and ability to work in a team. Provide examples that demonstrate your adaptability and commitment to delivering exceptional service.
Personalize Your Application: Address your cover letter to the Boutique Manager and express your enthusiasm for the role. Mention why you are particularly drawn to MŌDUM and how you can contribute to their success.
How to prepare for a job interview at MŌDUM
✨Show Your Passion for the Brand
As a Client Advisor, embody the spirit of the brand. Research MŌDUM thoroughly and express your enthusiasm for their products and values during the interview. Share personal experiences that highlight your connection to luxury brands.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've gone above and beyond to meet client expectations in previous roles. Highlight your ability to create unique client experiences and build lasting relationships, as this is crucial for success in this position.
✨Exhibit Professionalism and Attention to Detail
Dress smartly and adhere to grooming guidelines to reflect the luxury brand image. During the interview, pay attention to your communication style and body language, showcasing your professionalism and positive attitude.
✨Be Ready to Discuss Team Collaboration
MŌDUM values a supportive team culture. Prepare to discuss how you have effectively collaborated with team members in the past, demonstrating your commitment to fostering a positive work environment and achieving collective goals.
