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- Tasks: Support a global ServiceNow platform, manage incidents, and deliver configuration fixes.
- Company: Join a trusted client known for their collaborative environment and impactful operations.
- Benefits: Enjoy a hybrid working model and clear progression into technical leadership.
- Why this job: Make a real impact on a global platform while developing your skills in a supportive team.
- Qualifications: Solid background in ServiceNow Development, ITIL/ITSM processes, and coding languages like JavaScript.
- Other info: Open to varying experience levels with competitive salary from £45k to £65k.
The predicted salary is between 36000 - 52000 £ per year.
ServiceNow Platform Support Consultant nr. St. Albans (Hybrid - 2 days onsite) | Permanent £45,000 - £65,000 DOE
We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow experience who enjoys solving problems, supporting critical systems, and working in a collaborative environment.
What You'll Be Doing:
- Supporting a global, business-critical ServiceNow platform (24/7 environment).
- Managing incidents, problems, and defects...ensuring smooth ticket progression.
- Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the role).
- Handling app/plugin upgrades, patch testing, and performance monitoring.
- Collaborating with internal teams and offering guidance to junior colleagues.
What We're Looking For:
- A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level.
- Strong understanding of ITIL/ITSM processes, especially incident/problem management.
- Comfortable with JavaScript, XML, JSON, HTML, CSS.
- Organised, proactive, and confident in taking ownership of technical issues.
- Excellent communication skills across technical and non-technical teams.
Why Apply?
- Clear progression into technical leadership.
- Hybrid working model - just 2 days a week in the office.
- Supportive team culture with real impact on a global platform.
- Open to candidates with varying levels of experience with the salary aligned accordingly (£45-65k).
Does this sound like something you can sink your teeth into? Apply now to find out more and take the next step in your ServiceNow career.
ServiceNow Platform Support Consultant To £65k Hybrid employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Support Consultant To £65k Hybrid
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent changes can help you stand out during discussions with the hiring team, showing your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific incidents or problems you've resolved in previous roles. Highlighting your problem-solving skills and how you managed technical issues will demonstrate your capability to handle the responsibilities of this position.
✨Tip Number 4
Showcase your understanding of ITIL/ITSM processes during conversations. Being able to articulate how these frameworks apply to ServiceNow will illustrate your expertise and readiness for the role.
We think you need these skills to ace ServiceNow Platform Support Consultant To £65k Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with ServiceNow, including any development or coding skills. Emphasise your understanding of ITIL/ITSM processes and your ability to manage incidents and problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you've successfully supported critical systems or collaborated with teams, and express your enthusiasm for the hybrid working model.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially in JavaScript, XML, JSON, HTML, and CSS. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively communicated with both technical and non-technical teams. This will demonstrate your ability to collaborate and guide junior colleagues.
How to prepare for a job interview at Akkodis
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow, especially any development or coding work you've done. Be prepared to discuss specific projects where you managed incidents or delivered configuration fixes.
✨Demonstrate ITIL/ITSM Knowledge
Since the role requires a strong understanding of ITIL and ITSM processes, brush up on these concepts. Be ready to explain how you've applied them in previous roles, particularly in incident and problem management.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both technical and non-technical teams.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think about past challenges you've encountered and how you resolved them, particularly in a ServiceNow context.
