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- Tasks: Support a global ServiceNow platform, manage incidents, and deliver configuration fixes.
- Company: Join a trusted client known for their collaborative environment and impactful operations.
- Benefits: Enjoy a hybrid working model and clear progression into technical leadership.
- Why this job: Make a real impact on a global platform while developing your skills in a supportive team.
- Qualifications: Solid background in ServiceNow Development, ITIL/ITSM processes, and proficiency in JavaScript and HTML.
- Other info: Open to varying experience levels with competitive salary from £45k to £65k.
The predicted salary is between 45000 - 65000 £ per year.
ServiceNow Platform Support Consultant nr. St. Albans (Hybrid - 2 days onsite) | Permanent £45,000 - £65,000 DOE
We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow experience who enjoys solving problems, supporting critical systems, and working in a collaborative environment.
What You'll Be Doing:
- Supporting a global, business-critical ServiceNow platform (24/7 environment).
- Managing incidents, problems, and defects...ensuring smooth ticket progression.
- Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the role).
- Handling app/plugin upgrades, patch testing, and performance monitoring.
- Collaborating with internal teams and offering guidance to junior colleagues.
What We're Looking For:
- A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level.
- Strong understanding of ITIL/ITSM processes, especially incident/problem management.
- Comfortable with JavaScript, XML, JSON, HTML, CSS.
- Organised, proactive, and confident in taking ownership of technical issues.
- Excellent communication skills across technical and non-technical teams.
Why Apply?
- Clear progression into technical leadership.
- Hybrid working model - just 2 days a week in the office.
- Supportive team culture with real impact on a global platform.
- Open to candidates with varying levels of experience with the salary aligned accordingly (£45-65k).
Does this sound like something you can sink your teeth into? Apply now to find out more and take the next step in your ServiceNow career.
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Support Consultant To £65k Hybrid
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent changes can help you stand out during discussions and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for technical interviews by practising common ServiceNow scenarios. Be ready to discuss how you've handled incidents or problems in the past, as well as your approach to configuration fixes and upgrades.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've effectively collaborated with both technical and non-technical teams. Highlighting your ability to bridge the gap can make a strong impression on hiring managers.
We think you need these skills to ace ServiceNow Platform Support Consultant To £65k Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ServiceNow experience, particularly any development or coding skills. Emphasise your familiarity with ITIL/ITSM processes and your ability to manage incidents and problems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully supported critical systems or collaborated with teams in the past.
Showcase Technical Skills: Clearly outline your technical skills relevant to the position, such as JavaScript, XML, JSON, HTML, and CSS. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Prepare for Potential Questions: Anticipate questions related to your experience with ServiceNow and ITIL processes. Be ready to discuss specific incidents you've managed and how you approached problem-solving in a collaborative environment.
How to prepare for a job interview at Akkodis
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow, especially any specific projects you've worked on. Be prepared to discuss how you've managed incidents and problems in previous roles, as this will demonstrate your capability to support a critical platform.
✨Demonstrate ITIL/ITSM Knowledge
Since the role requires a strong understanding of ITIL/ITSM processes, brush up on these concepts before the interview. Be ready to explain how you've applied these principles in your past work, particularly in incident and problem management.
✨Prepare for Technical Questions
Expect technical questions related to JavaScript, XML, JSON, HTML, and CSS. Review your coding skills and be ready to solve a problem or answer a scenario-based question that tests your technical knowledge during the interview.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice explaining complex technical issues in simple terms, as you may need to collaborate with non-technical teams. Show that you can bridge the gap between technical and non-technical stakeholders.
