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- Tasks: Assist guests with requests and provide information about hotel facilities and local attractions.
- Company: Accor is a global leader in hospitality, dedicated to personal growth and limitless opportunities.
- Benefits: Enjoy a supportive work environment, opportunities for learning, and a chance to make an impact.
- Why this job: Join a dynamic team where your passion for service can shine and every day brings new challenges.
- Qualifications: Must have excellent communication skills, customer service experience, and be highly organised.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Main Duties:
- Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to a variety of requests.
- Expected to make what seems to be impossible and unusual happen.
- Maintain a network of service providers for efficient conduct in coordinating guest requirements.
- Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
- Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.
- Respond to queries positively.
- Develop guest preference records and guest history.
- Follow through all endorsements at the concierge and ensure completion.
- Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
- Be transparent and responsible on matters involving finances.
- Maintain absolute integrity and trustworthiness in the team.
- Promote and follow a safe work environment.
- Promote and lead a service-driven, results-driven work environment.
- Follow departmental SOPs (Standard Operating Procedures) including all safety policies.
Qualifications:
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English, secondary language preferred.
- Minimum of 1 year previous experience in a customer service industry.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Knowledge of Opera or Opera cloud Property Management System an asset.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Concierge agent employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge agent
✨Tip Number 1
Familiarise yourself with the local area and attractions. As a concierge agent, you'll need to provide guests with accurate information about dining, entertainment, and activities. Knowing the ins and outs of your surroundings will set you apart.
✨Tip Number 2
Develop strong communication skills. Since you'll be interacting with guests from diverse backgrounds, being able to convey information clearly and courteously is essential. Practising active listening can also help you understand and meet their needs better.
✨Tip Number 3
Network with local service providers. Building relationships with restaurants, tour operators, and other service providers will enable you to offer guests unique experiences and solutions, making you an invaluable resource for their requests.
✨Tip Number 4
Showcase your problem-solving abilities. Be prepared to think on your feet and come up with creative solutions for guest requests. Highlighting this skill during interviews can demonstrate your readiness for the challenges of the role.
We think you need these skills to ace Concierge agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge Agent. Familiarise yourself with the skills required, such as excellent communication and problem-solving abilities, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and any specific skills that align with the job description. Emphasise your ability to handle multiple tasks and provide exceptional guest service, as these are key for this role.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and guest service. Mention how your previous experiences have prepared you for the challenges of a Concierge Agent and why you want to work for Accor specifically.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel’s facilities, services, and any current promotions. Being able to discuss these confidently will show your enthusiasm and readiness to assist guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. This role is all about making the impossible happen, so demonstrating your problem-solving abilities will be key.
✨Demonstrate Team Spirit
Accor values teamwork, so be ready to discuss how you’ve successfully collaborated with colleagues in previous roles. Highlighting your ability to work cohesively with others will resonate well with the interviewers.
✨Practice Your Communication Skills
As a concierge agent, excellent communication is crucial. Practise articulating your thoughts clearly and courteously, as this will reflect your capability to handle guest requests effectively during the interview.
