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- Tasks: Provide tech support for desktops, laptops, and mobile devices in a friendly team.
- Company: Join a top UK financial firm known for expert advice and client support.
- Benefits: Enjoy generous holidays, birthday leave, and 24/7 employee assistance.
- Why this job: Be part of a collaborative IT team making a real impact in the business.
- Qualifications: Knowledge of Microsoft 365, Windows 11, and basic network troubleshooting required.
- Other info: Opportunity to work on exciting projects and improve your tech skills.
The predicted salary is between 28800 - 43200 £ per year.
My client, a UK Top 50 firm are industry leading financial experts working at the cutting edge of digital accounting, financial planning, and tax advice in a wide range of personal and business areas. They believe in supporting the ambition, drive and variety of the South West economy through a combination of expert advice and excellent client support. They serve clients across Somerset, Devon, and Wiltshire. Their team of over 350 highly trained and qualified staff caters to 5000+ clients, cementing their reputation as trusted financial advisors and accountants.
They are looking for a Desktop Support Engineer to join their office in Yeovil - Somerset.
Responsibilities:
- As a key part of my clients friendly Yeovil-based IT team, you’ll be the first point of contact for internal colleagues needing technical support, helping to resolve issues efficiently and professionally.
- You’ll provide day-to-day support for desktops, laptops, mobile devices and a range of specialist financial applications, keeping their people connected and their systems running smoothly.
- You’ll also be involved in:
- Building and deploying Windows 11 machines using Microsoft Deployment Tools
- Installing and maintaining hardware, and supporting regular upgrades
- Managing user accounts and permissions in Active Directory and Office 365
- Maintaining protection systems including antivirus, anti-malware and email scanning tools
Requirements:
- You’ll need a solid working knowledge of:
- Microsoft 365 and Windows 11
- Active Directory & Entra ID
- Basic network troubleshooting
- An understanding of IT processes and cybersecurity principles
- Experience using ticketing systems
- Awareness of VLAN/WiFi networking
- An interest in emerging technologies and how they can drive business efficiency
Benefits:
- Generous Holiday Allowance - with the option to purchase up to 5 additional days.
- Celebrate Your Birthday - Enjoy an extra day off to celebrate.
- Employee Assistance Programme - Confidential support available 24/7 for your mental, physical, and financial wellbeing.
- Perks and Discounts - Access to exclusive employee discounts on a wide range of products and services.
- Pension Scheme - A competitive pension to help plan for your future.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Desktop Support Engineer employer: Clear IT Recruitment Limited
Contact Detail:
Clear IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows 11. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. This could involve discussing your approach to troubleshooting or any innovative solutions you've implemented.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your understanding of IT processes and cybersecurity principles, even if they are not essential for the role. Showing a proactive interest in these areas can set you apart from other candidates.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Support Engineer role. Emphasise your knowledge of Microsoft 365, Windows 11, and any experience with Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's mission. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description, such as basic network troubleshooting and familiarity with ticketing systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desktop Support Engineer.
How to prepare for a job interview at Clear IT Recruitment Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and Active Directory. Be prepared to discuss how you've used these tools in previous roles, as they'll be crucial for the Desktop Support Engineer position.
✨Showcase Problem-Solving Skills
As a Desktop Support Engineer, you'll be the first point of contact for technical issues. Prepare examples of how you've efficiently resolved problems in the past, highlighting your ability to think on your feet and provide excellent customer service.
✨Familiarise Yourself with Their Environment
Research the company and its services. Understanding their focus on financial advice and client support will help you tailor your responses and demonstrate your interest in contributing to their mission.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and company culture.
