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For Companies At a Glance
- Tasks: Build and maintain strong client relationships while delivering exceptional service.
- Company: Nuveen is a leading global asset manager focused on innovative investment solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a collaborative team that values creativity and client satisfaction in a fast-paced setting.
- Qualifications: Degree educated with proven client leadership skills and experience in private investments.
- Other info: Fluent English required; knowledge of German or Dutch is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Overview of the Role
Building and providing a first-class Client Service function globally. The AVP, Client Services, EMEA will be responsible for maintaining day-to-day contact with our clients. This will entail building trusted and deep relationships with your clients. You will challenge yourself to understand intricate operating models and outstanding servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will deliver the best of Nuveen to your clients with the goal of exceeding their servicing expectations.
Key responsibilities will include:
- Maintaining a first-class client service as key contact for servicing – internally and externally.
- Independently lead client meetings where appropriate.
- Managing the client relationship through every stage of the life cycle, from assessing pre-win complexity, through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties.
- Applying thought leadership to both projects and management of client relationships.
- Occasionally required to lead on projects representing the client and the team.
- Operating as a creative problem solver and building positive relationships with client-facing and non-client-facing teams.
- Co-ordination, monitoring and tracking of ad hoc and recurrent investor reporting deliverables.
- Partnering with colleagues and functions across Nuveen to innovate, harness technology and enhance operational processes that continue to improve your clients’ servicing experience.
- Maintaining information on the in-house client relationship management systems ensuring that it is complete and accurate for each client.
- General client relationship management – keeping clients up to date with news and any new initiatives or regulatory considerations/changes.
- Liaising with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody.
- Regularly review service standards with those areas of the business which have an impact on client service perceptions.
- Owning and evolving core operational service offering in partnership with operational groups and key third-party providers.
- Participation in any team related projects as required.
Technical Skills & Qualifications Required:
- Degree educated.
- Proven client leadership skills and service philosophy.
- Private investment market experience essential.
- Good knowledge of MS Word, Excel and PowerPoint.
- Must be computer literate and able to work with bespoke systems (training will be provided).
Competencies Required:
- Fluent English speaker essential, German or Dutch language beneficial.
- Naturally exudes emotional ownership for client needs.
- Strong project management skills.
- Must be highly motivated and capable of working independently.
- Excellent communication skills and strong team player.
- Appreciation for importance of process to manage risk.
- Operates effectively under pressure and working to tight deadlines.
Client Services, EMEA, 12 Month Maternity Cover, Based in London employer: TIAA
Contact Detail:
TIAA Recruiting Team
accessibility.support@tiaa.org
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services, EMEA, 12 Month Maternity Cover, Based in London
✨Tip Number 1
Familiarise yourself with Nuveen's core values and mission. Understanding their approach to client service and investment management will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Nuveen, especially those in client services roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Brush up on your project management skills and be ready to discuss specific examples where you've successfully managed client relationships or projects. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Prepare to showcase your problem-solving abilities. Think of scenarios where you've had to creatively resolve client issues or improve service delivery, as this aligns with the role's emphasis on innovative client servicing.
We think you need these skills to ace Client Services, EMEA, 12 Month Maternity Cover, Based in London
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Client Services position. Tailor your application to highlight how your skills and experiences align with the key responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your client leadership skills and service philosophy. Use specific examples from your past experiences to demonstrate how you have successfully managed client relationships and delivered exceptional service.
Highlight Relevant Experience: In your CV, emphasise your experience in the private investment market and any relevant project management skills. Make sure to include any technical skills, such as proficiency in MS Word, Excel, and PowerPoint, as well as your ability to work with bespoke systems.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully collaborated with teams or led client meetings.
How to prepare for a job interview at TIAA
✨Understand the Client Service Philosophy
Familiarise yourself with the core principles of client service that Nuveen values. Be prepared to discuss how you can embody these principles in your role, demonstrating your commitment to building trusted relationships and exceeding client expectations.
✨Showcase Your Project Management Skills
Since the role requires strong project management abilities, come equipped with examples of past projects you've led. Highlight how you managed timelines, coordinated with teams, and ensured successful outcomes, especially in high-pressure situations.
✨Demonstrate Technical Proficiency
Be ready to discuss your experience with MS Word, Excel, and PowerPoint, as well as any bespoke systems you've used. If you have experience in the private investment market, make sure to mention it, as this is essential for the role.
✨Prepare for Client Interaction Scenarios
Think of potential client scenarios you might face in this role. Prepare to role-play or discuss how you would handle various client interactions, showcasing your ability to lead meetings and manage relationships effectively.
