Admin Team Lead – Cambridge

Opcare, part of the AM Healthcare Group, is the largest supplier of prosthetic and orthotic services to the NHS. As a company, we aim to continuously improve the services we deliver and develop those who work for us.

Looking to join one of the fastest growing clinical service delivery companies in the UK?

Do you:

• Want to join an organisation and team that believes in putting the patient first and focuses on improving the lives of individuals through innovation and service development?
• Want to join a team that focuses on staff and people development?
• Have access to innovative and emerging orthotic 3D print technologies?

Job Summary:

The successful candidate will lead an enthusiastic and busy Admin team at our Cambridge site. The role’s main focus will be to manage the administration team effectively within the healthcare environment, working closely with the clinical and technical teams and management to achieve an efficient service. There will be a key requirement for dealing directly with patients for effectively handling any queries or complaints. Ideally, we would like someone with experience in prosthetic and orthotic or healthcare admin management, but consideration would be given for other associated experience.

Key Responsibilities:

• Responsible for managing all administration staff and practices within the department, fulfilling the role of an Administrator and providing day-to-day leadership.
• Supporting clinical staff by implementing effective processes to ensure success of all patient pathways, including Referral to Treatment (RTT).
• Management of referral and/or workflow pathways for all service users enabling the organisation to achieve RTA/RTT targets and Key Performance Indicators (KPIs).
• Report on and analyse clinical administration performance against Opcare and Contract KPI’s, and drive continuous improvement within the department.
• Data inputting of referrals into IT systems and following the triage/screening process to accurately ensure RTA/RTT pathways are met.
• Responsible for working very closely and supporting senior management within the centre, in delivering continuous improvement to the centre and its patients.
• To be the main contact for all departmental administration-related matters.
• To ensure appropriate communication is maintained with patients, carers and professionals by telephone and email.
• Assisting with resolving patient complaints, queries and concerns in a timely manner.
• Ensure daily/weekly/monthly tasks are completed accurately and on time.
• Carry out appraisals for all staff as required.
• Helping to ensure adequate reception cover is maintained.
• The role will be instrumental in helping to develop and implement service improvements for the betterment of patients in Cambridge.

The successful candidate will join an enthusiastic and busy team and be supported with local, regional, and national training to develop their administrative skills to support the service. We aim to deliver a first-class service for users whilst applying the most advanced and exciting clinical and technical solutions available to patients.

Skills & Personal Attributes:

• Excellent communication, listening, interprofessional, and customer service skills.
• Ability to build and maintain excellent working relationships internally and externally.
• Attitude of continuous improvement.
• Ambition and drive to help improve the services and processes.
• Sound judgement and the ability to make sound appropriate decisions quickly and effectively in complex situations.
• Self-motivated and uses initiative, seeking advice when required.
• Experience of working with the public in an office/reception environment.
• Positive and proactive ‘can-do’ attitude, and willing to learn.
• Excellent attention to detail.
• Sound numeracy and literacy skills.
• Good working knowledge of IT systems e.g. Word/Excel/REHAPP.
• Remains calm under pressure.
• Ideally, the job holder will also possess previous administration experience working in a busy healthcare environment.

What do we offer:

• Competitive market salary
• Industry leading training opportunities
• Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
• Refer a friend incentive scheme
• Continuing professional development

AM Healthcare Group are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group. Due to the nature of this role, a DBS check will be conducted for the successful candidate.