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- Tasks: Support and build relationships with customers while managing warm leads and sales support.
- Company: Join Propel, a leading independent finance house helping SMEs access essential funding since 1996.
- Benefits: Enjoy a hybrid work model, flexible hours, and a vibrant office culture in Manchester.
- Why this job: Be part of a dynamic team where no two days are the same and customer satisfaction is key.
- Qualifications: Experience in operational administration or financial services, with strong communication and negotiation skills.
- Other info: Ideal for self-motivated individuals who thrive in a fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid role with 3 days per week in the office in Manchester.
Propel was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, Propel has grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily. We are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything we do, and it is the way that we do business, and the technology we deploy to support customers which keeps them coming back to us.
The Relationship Support Manager (RSM) is a pivotal role, working alongside the Relationship Directors, to support, build and maintain relationships with our customer base. The RSM will provide a telephone-based service to warm leads, from our partnerships, from initial contact with the prospect through to deal payout. You will deliver pre and post deal sales support to the RD team and maximise conversion of leads and adherence to the service level agreements. Office based, you will have continual contact with both internal and external customers, therefore the ability to build relationships and prioritise work will be paramount.
Required skills/experience:
- Operational administration experience, ideally from a financial services or sales background
- Ability to learn and navigate systems including CRM systems
- Experience within an Asset Finance role is desirable
- Proven business development skills
- Ability to continually assess operational risks, taking account changing economic or market conditions and risk and regulatory requirements
- Self-motivated and passionate about achieving targets
- Accurate reporting skills
- Excellent time management skills and an ability to prioritise tasks
- Negotiation skills
- A positive attitude
- Ability to find solutions
- A team player, with the ability to balance team and personal goals
- Adhere to and implement best practice
- Good organisation skills
- Adhere to tight deadlines with the ability to proactively manage own workload
Relationship Support Manager employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Support Manager
✨Tip Number 1
Familiarise yourself with Propel's values and customer-centric approach. Understanding their commitment to providing flexible finance solutions will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Propel, especially those in similar roles. They can provide valuable insights into the day-to-day responsibilities of a Relationship Support Manager and share tips on how to excel in the position.
✨Tip Number 3
Brush up on your CRM system skills, as this role requires navigating various systems. Consider taking a short online course or tutorial to enhance your proficiency, which will show your commitment to the role and readiness to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully built and maintained relationships in previous roles. Being able to articulate your experience in relationship management will be crucial in demonstrating your suitability for the Relationship Support Manager position.
We think you need these skills to ace Relationship Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational administration and any background in financial services or sales. Emphasise your business development skills and any experience with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building relationships and achieving targets. Mention specific examples of how you've successfully managed customer relationships or improved processes in previous roles.
Showcase Your Skills: Clearly outline your negotiation skills, time management abilities, and problem-solving capabilities in your application. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Relationship Support Manager role.
How to prepare for a job interview at The Curve Group
✨Showcase Your Relationship-Building Skills
As a Relationship Support Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you successfully developed strong connections with clients or colleagues, highlighting your communication skills and approachability.
✨Demonstrate Your Knowledge of Financial Services
Familiarise yourself with the financial services industry, particularly asset finance. Be ready to discuss current trends, challenges, and how they impact customer relationships. This will show your potential employer that you're not just interested in the role but also invested in the industry.
✨Highlight Your Organisational Skills
Given the need to manage multiple tasks and adhere to tight deadlines, be prepared to discuss how you prioritise your workload. Share specific strategies or tools you use to stay organised and ensure that you meet service level agreements effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to navigate challenges or conflicts with clients. Practising your responses will help you articulate your thought process and demonstrate your ability to find solutions under pressure.
