Client Advisor - London Selfridges

London Full-Time 24000 - 36000 £ / year (est.) No home office possible

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Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities

Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
Welcome and assist each client providing an excellent in-store experience at all times
Be a master at storytelling and at the art of asking engaging questions
Create a long-term authentic bond with clients by making them feel the experience is truly about them
Deal effectively with customer complaints by liaising with the line manager when necessary.
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
Prove Brand and product knowledge
Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
Ensure and maintain the shop floor and visual display high standard, complying with
Company operational guidelines and stock procedures.
Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

You

Caring, authentic, passionate trusted client advisor: an intuitive sales associate with
a passion for style
A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
Courageous with ideas and innovative in your approach, always ready to grow and learn

Key Requirements

Previous experience in sales roles; Experience in structured Fashion Luxury/Retail
Companies is a plus;
Passionate in Retail , Client service and commercial mindset;
Excellent understanding of the luxury sector and product sensitivity;
Strong communication skills ;
Willingness evolve in the organization, willingness to relocate is a plus;
Digitally aware and open to new ways of working

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Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Part-time

Job function

Industries

Retail Apparel and Fashion

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