Customer Account Manager in Guildford

Customer Account Manager
📍 Hybrid – Guildford | Salary: £30,000–£33,000 + Bonus

Are you a relationship builder with a passion for delivering exceptional client experiences? We\’re looking for an energetic and solutions-focused Customer Account Manager to join a growing, collaborative team. You\’ll play a key role in nurturing customer relationships, maximising retention, and ensuring seamless account support.

What You\’ll Be Doing:

• Manage a portfolio of customer accounts, focusing on driving client retention and revenue growth
• Build strong, trust-based relationships with clients through proactive engagement and support
• Act as the go-to point of contact for all customer queries, feedback, and issue resolution
• Represent client needs internally, working cross-functionally with product, operations, development, marketing, and accounts teams
• Support senior stakeholders in strategic client meetings by offering data-driven insights and recommendations
• Ensure clients are successfully onboarded and supported throughout their journey
• Maintain up-to-date and accurate client records and interaction logs
• Attend relevant events and strengthen external relationships as a brand ambassador
• Contribute to a culture of continuous improvement and client-centric thinking

What You\’ll Bring:

• Excellent communication skills, both written and verbal
• Proven experience in managing client accounts and building long-term relationships
• Strong multitasking and time management abilities
• A proactive, problem-solving attitude with great presentation and negotiation skills
• Previous experience in a client-facing or account management role
• Project management experience with a team-oriented mindset
• (Bonus) Familiarity with CRM systems and client success tools
• (Desirable) Knowledge or background in tech/IT sector

What\’s in It for You?

• Competitive base salary of £30,000–£33,000 + performance-based bonus
• Hybrid working model with modern town-centre offices in Guildford
• 25 days annual leave
• Parking paid for when in the office
• Net zero pension scheme
• Employee benefits including a cycle to work scheme, retail discounts, and Employee Assistance Programme