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- Tasks: Engage with clients from pre-sales to relationship management, ensuring a top-notch experience.
- Company: Join a VC-backed fintech innovating in regulatory trade reporting with a global reach.
- Benefits: Enjoy growth opportunities, ownership, and a collaborative work culture.
- Why this job: Make an immediate impact in a fast-paced environment while working with industry experts.
- Qualifications: Experience in OTC Derivatives or Regulatory Reporting is essential; strong communication skills required.
- Other info: Be part of a team that values humility, smart work, and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You\’ll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact – this role is THE role for you. About us We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia, and Singapore. If you want to join a scale-up that offers growth and ownership, keep reading. KOR is a company built on leading-edge cloud technology, developed by industry domain experts and world-class in-house engineering. We\’re on a mission to innovate B2B trade servicing, starting with regulatory reporting, to meet a global wave of mandated changes affecting all market participants involved in OTC derivatives transactions. We’re solving complex problems by introducing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for our clients. Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small, independent teams with deep expertise achieve better results and foster career growth. We live by the mantra: work humble, work smart, and work together. Responsibilities of this key role As a Client Success Manager at KOR, you will be the primary contact for our clients. We have heavily invested in automation, self-service, and on-demand knowledge to ensure your client interactions are high-value. You will work closely with clients across all levels of seniority and collaborate internally to deliver exceptional experiences. This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include: Being the primary contact for client inquiries regarding business, domain, product, and technical issues. Review, validate, and triage technical escalations. Driving account growth. Expanding revenue within accounts through pre-sales and existing client sales opportunities. Influencing client lifetime value through increased product adoption, satisfaction, and health scores. Participating in KOR working groups as needed. Defining and optimizing the client lifecycle by managing programs and initiatives to improve engagement, based on client segmentation, fostering a culture of continuous improvement. #J-18808-Ljbffr
Client Success Manager (APAC) employer: KOR Financial Inc.
Contact Detail:
KOR Financial Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (APAC)
✨Tip Number 1
Familiarise yourself with the OTC Derivatives and Regulatory Reporting industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience in client success roles. Attend industry events or webinars to build connections and gain insights that can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you improved client satisfaction or drove account growth.
✨Tip Number 4
Research KOR's products and services thoroughly. Understanding their unique value proposition will allow you to tailor your discussions and demonstrate how you can contribute to enhancing client experiences and driving product adoption.
We think you need these skills to ace Client Success Manager (APAC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, particularly in the OTC Derivatives or Regulatory Reporting industry. Use specific examples that demonstrate your ability to manage client relationships and drive account growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with KOR's mission and values, particularly focusing on teamwork, innovation, and client engagement.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've successfully managed client inquiries or resolved issues in previous positions. This will demonstrate your ability to thrive in a fast-paced environment.
Highlight Problem-Solving Abilities: KOR is looking for someone who can solve complex problems. Include instances where you've introduced innovative solutions or optimised processes in your past roles, showcasing your enterprising attitude.
How to prepare for a job interview at KOR Financial Inc.
✨Understand the Company and Its Mission
Before your interview, take some time to research KOR and its mission in the fintech space. Familiarise yourself with their products, especially in regulatory trade reporting, and be ready to discuss how your background in OTC Derivatives or Regulatory Reporting aligns with their goals.
✨Showcase Your Client Management Skills
As a Client Success Manager, you'll need to demonstrate your ability to manage client relationships effectively. Prepare examples from your past experiences where you've successfully handled client inquiries, resolved issues, or driven account growth. Highlight your communication skills and flexibility.
✨Emphasise Teamwork and Collaboration
KOR values teamwork and collaboration. Be prepared to discuss how you've worked in teams to achieve common goals. Share specific instances where you contributed to a team project or helped foster a culture of continuous improvement within your previous roles.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant technical knowledge related to the fintech industry and regulatory reporting. Be ready to discuss how you would approach technical escalations and validate issues, showcasing your problem-solving skills.
