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- Tasks: Lead the team, assist customers, and maintain store standards.
- Company: Screwfix is a growing retail company focused on customer service and teamwork.
- Benefits: Enjoy competitive pay, 28-33 days leave, discounts, and excellent training.
- Why this job: Join a fun team with opportunities for growth and a supportive culture.
- Qualifications: Experience in supervising a team and delivering great customer service required.
- Other info: Flexible shifts available to support work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Screwfix Plymouth, England, United Kingdom Join or sign in to find your next job Join to apply for the Retail Supervisor role at Screwfix Screwfix Plymouth, England, United Kingdom 5 days ago Be among the first 25 applicants Join to apply for the Retail Supervisor role at Screwfix Get AI-powered advice on this job and more exclusive features. Overview You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us! Working Hours Monday – Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm) Key Responsibilities Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance, and stock management. Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way! Required Skills & Experience An experienced supervisor or duty manager used to managing a small team in a fast-paced environment Great at giving excellent customer service, with the ability to translate that into sales Inquisitive, always questioning and seeking improvement Passionate about our business Friendly, flexible, reliable, honest, and willing to work hard What’s In It For You? Joining Screwfix means becoming part of a growing team – full of support, opportunities, and fun! Competitive salary 28 days annual leave (including Bank Holidays), increasing up to 33 days with service Award-winning pension scheme with up to 14% contribution Life cover 20% discount with Screwfix and B&Q Discounted healthcare Company share save schemes Excellent training and ongoing development opportunities For more information, please email careers@screwfix.com . Follow us on LinkedIn, Instagram, and Twitter for updates. Apply now by uploading your CV and completing the application. Note: Our hourly rates may include a location allowance, reviewed annually. We are committed to equal opportunity employment and do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. For support or adjustments in your application process, contact us at careers@screwfix.com . Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industry: Retail #J-18808-Ljbffr
Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
careers@screwfix.com
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Understanding what they offer will not only help you in customer interactions but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research common retail challenges and think about how you would address them. This will help you articulate your problem-solving skills and adaptability, which are crucial for a Retail Supervisor.
✨Tip Number 4
Engage with Screwfix on social media platforms. This can give you insights into their company culture and values, which you can reference in conversations to show that you're aligned with their mission.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Supervisor at Screwfix. Highlight your experience in managing teams and providing excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory experience, customer service skills, and any relevant achievements in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Use specific examples from your past roles to demonstrate how you can contribute to Screwfix's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. During the interview, share examples of how you've successfully managed a team in the past. Highlight your ability to motivate others and set a positive example.
✨Demonstrate Customer Focus
Screwfix places a strong emphasis on customer service. Be prepared to discuss how you've provided excellent service in previous roles. Use specific examples to illustrate your understanding of customer needs and how you met them.
✨Emphasise Teamwork
The role requires working closely with a team. Talk about your experiences collaborating with colleagues to achieve common goals. Mention any fun or engaging team activities that helped build camaraderie.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills in a retail environment. Think of scenarios where you had to handle customer complaints or manage stock issues, and explain how you resolved them effectively.
