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For Companies At a Glance
- Tasks: Lead and enhance our online sales platforms, driving strategy and optimising sales.
- Company: Join Asset Technology, a dynamic player in the e-commerce landscape.
- Benefits: Enjoy flexible working options, competitive commissions, and opportunities for growth.
- Why this job: Be part of a vibrant team, making a real impact in the digital marketplace.
- Qualifications: Strong communication skills and a passion for e-commerce are essential.
- Other info: Commission structure is flexible and based on performance.
The predicted salary is between 36000 - 60000 £ per year.
Roles & Responsibilities As Ecommerce Manager, your role is crucial in overseeing and enhancing Asset Technology’s online sales platforms. Our Ecommerce ‘Retail’ Department includes the following platforms: eBay Amazon Shopify Back Market On-Buy Tik Tok Social Media Marketplaces Other online platforms Your responsibilities include: Strategy Development: Create and implement e-commerce strategies to grow online sales and market presence. Sales Optimisation: Analyse sales data to identify trends, opportunities for improvement, and methods to increase conversion rates. Inventory Management: Manage product listings, stock levels, and supplier relationships to ensure product availability and timely delivery. Digital Marketing: Collaborate with the digital marketing team to ensure the e-commerce website (Shopify) is user-friendly, SEO-optimized, and aligned with branding. Responding to Enquiries: Answer customer questions via phone, email, chat, or social media regarding products, orders, shipping, returns, etc. Order Management: Assist customers with placing, tracking, cancelling, or modifying orders, ensuring timely delivery. Problem Resolution: Resolve customer complaints and issues effectively, liaising with logistics, warehouse, or product teams as needed. Product Knowledge: Maintain thorough understanding of products to provide accurate information and recommendations. Technical Support: Provide technical assistance for website, app, or payment issues. Customer Feedback: Collect and relay customer feedback for continuous improvement. Upselling and Cross-selling: Promote additional products or services based on customer needs. Compliance and Policies: Ensure adherence to company policies, industry regulations, and data protection standards. Documentation: Keep accurate records of interactions, transactions, and resolutions. Continuous Improvement: Participate in training and team activities to enhance skills. Identify Stock for Sale: Determine the best products to purchase and sell across platforms. Budget Management: Develop and oversee the e-commerce budget to ensure effective resource allocation. Overall, the role requires strong communication, problem-solving, empathy, patience, and a customer-centered approach to support online retail success. Commission: TBC Commissions are paid 30 days in arrears from the payment received by the business. Other arrangements are considered case-by-case. All commissions and targets are subject to change based on market conditions and business needs. #J-18808-Ljbffr
E-Commerce Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Familiarise yourself with the e-commerce platforms mentioned in the job description, such as eBay, Amazon, and Shopify. Understanding their unique features and best practices will give you an edge during interviews.
✨Tip Number 2
Stay updated on the latest trends in e-commerce and digital marketing. Being able to discuss recent developments or successful strategies can demonstrate your passion and knowledge in the field.
✨Tip Number 3
Prepare examples of how you've previously optimised sales or improved customer experience in an online setting. Real-life success stories can showcase your skills and make you a memorable candidate.
✨Tip Number 4
Network with professionals in the e-commerce industry through platforms like LinkedIn. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce management, digital marketing, and sales optimisation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for e-commerce and your understanding of the platforms mentioned, such as Shopify and Amazon. Include specific examples of how you've successfully managed online sales or improved customer engagement.
Showcase Analytical Skills: In your application, emphasise your ability to analyse sales data and identify trends. Provide examples of how you've used data to drive decisions and improve conversion rates in previous roles.
Highlight Customer-Centric Approach: Demonstrate your commitment to customer service by sharing experiences where you resolved customer issues or improved their shopping experience. This will show that you align with the company's focus on customer satisfaction.
How to prepare for a job interview at TieTalent
✨Showcase Your E-Commerce Knowledge
Make sure to brush up on the latest trends in e-commerce, especially regarding platforms like Shopify, Amazon, and eBay. Be prepared to discuss specific strategies you've implemented in the past that led to increased sales or improved customer engagement.
✨Demonstrate Analytical Skills
Since analysing sales data is a key part of the role, come ready with examples of how you've used data to identify trends or optimise sales. Discuss any tools or software you’ve used for data analysis and how they helped you make informed decisions.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling customer inquiries and complaints. Think of specific instances where you successfully resolved issues or improved customer satisfaction. This will show your problem-solving skills and customer-centric approach.
✨Highlight Your Team Collaboration Experience
Collaboration with digital marketing and other teams is crucial. Share examples of how you've worked with cross-functional teams to achieve common goals, particularly in enhancing user experience or driving online sales.
