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- Tasks: Ensure quality control and client satisfaction across various facilities during the night shift.
- Company: Join City Wide Facility Solutions, a leader in facility management and operational excellence.
- Benefits: Enjoy competitive salary, bonuses, 401k match, and comprehensive health benefits.
- Why this job: Be part of a dynamic team focused on delivering exceptional service and continuous improvement.
- Qualifications: 3+ years in management, strong leadership skills, and a high school diploma required.
- Other info: Night shift starts at 5 PM; perfect for those who thrive in fast-paced environments.
The predicted salary is between 44000 - 52000 £ per year.
Total compensation for top performers: $70,000-$75,000 Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team! In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement. What You’ll Do: Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions. Review scopes of work to guarantee quality assurance and maintain service standards. Perform client site visits in the evenings ensuring compliance with policies and expectations. Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction. Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies. Ensure proper use of approved cleaning tools and compliance with client procedures. Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed. Schedule: Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM . Routed out by the Facility Solutions Manager at 5:00 PM , with site visits typically starting between 7:00-10:00 PM . If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time! Minimum Requirements: Experience: 3+ years in management, preferably in commercial janitorial services or a related field. Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail. Communication: You excel at building relationships with clients and teams. Innovation: A passion for continuous improvement and delivering exceptional service. Education: High school diploma required; industry experience is a plus. If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions! Benefits: Salary $55,000-$65,000 Commission and bonus 401k + 4% match Mileage Reimbursement Dental, medical, and vision benefits Life insurance policy 8 Paid Holidays + PTO Company Cell Phone Company iPad and iPhone #J-18808-Ljbffr
Account Compliance Manager (2nd Shift) employer: City Wide Facility Solutions
Contact Detail:
City Wide Facility Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Compliance Manager (2nd Shift)
✨Tip Number 1
Familiarise yourself with the specific operational policies mentioned in the job description, such as the New-Start and Customer Complaint Policies. Understanding these will help you demonstrate your readiness to uphold City Wide's standards during interviews.
✨Tip Number 2
Highlight your experience in managing teams and client relationships, especially in the commercial janitorial services sector. Be prepared to share specific examples of how you've successfully handled client concerns or improved service quality in past roles.
✨Tip Number 3
Since this role involves evening shifts and site visits, emphasise your flexibility and ability to thrive in a fast-paced environment. Share any relevant experiences that showcase your adaptability and commitment to delivering exceptional service.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've implemented continuous improvement strategies in previous positions. This will show your potential employer that you're not just a manager, but a proactive leader who seeks to enhance operations.
We think you need these skills to ace Account Compliance Manager (2nd Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and commercial janitorial services. Emphasise your leadership skills, problem-solving abilities, and any specific achievements that demonstrate your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for quality control and client satisfaction, and provide examples of how you've successfully managed teams or projects in the past.
Highlight Relevant Experience: In your application, focus on your 3+ years of management experience. Detail your responsibilities in previous roles, particularly those related to inspections, client interactions, and operational policies, as these are crucial for the Account Compliance Manager position.
Showcase Communication Skills: Since the role requires strong communication with clients and Independent Contractors, include examples of how you've built relationships and resolved issues in your previous positions. This will demonstrate your fit for the collaborative nature of the job.
How to prepare for a job interview at City Wide Facility Solutions
✨Showcase Your Leadership Skills
As an Account Compliance Manager, strong leadership is key. Be prepared to discuss your previous management experiences and how you've successfully led teams or projects. Use specific examples to illustrate your ability to motivate and guide others.
✨Demonstrate Problem-Solving Abilities
This role requires a sharp eye for detail and excellent problem-solving skills. Think of instances where you've tackled challenges in the past, especially in a fast-paced environment. Highlight your approach to resolving issues and ensuring client satisfaction.
✨Prepare for Client Relationship Questions
Building strong relationships with clients and Independent Contractors is crucial. Be ready to share how you've effectively communicated client priorities and collaborated on solutions in your previous roles. This will show your understanding of the importance of client satisfaction.
✨Familiarise Yourself with Compliance Standards
Since the role involves ensuring compliance with policies and expectations, brush up on relevant industry standards and best practices. Being knowledgeable about quality assurance processes will demonstrate your commitment to operational excellence during the interview.
