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- Tasks: Lead a team to create unforgettable dining experiences for clients.
- Company: Join Ten, a tech-driven service leader in luxury lifestyle and dining.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and paid sabbaticals.
- Why this job: Be part of a mission to redefine service excellence in luxury dining.
- Qualifications: Experience in hospitality or fine dining; strong leadership and communication skills required.
- Other info: Embrace a culture of diversity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Driving Innovation and Trust: Ten\’s Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten\’s services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten\’s partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4\’ service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. Join Our Team as a Dining Concierge Team Lead! Are you passionate about delivering exceptional service in the world of luxury dining? We are seeking a Dining Concierge Team Lead to oversee a dynamic team dedicated to curating extraordinary dining experiences for our valued clients. In this role, you will guide and inspire your team, ensuring they provide expert recommendations and solutions that exceed client expectations. You will work with key partners in Proposition, Training and Development, Resource Planning and Service Delivery to ensure that you create the right training, monitoring and improvement plans to deliver an ever-improving Dining service that noticeably and reportedly elevates dining experiences for our members. You will be accountable for how our dining specialist service is delivered and will create, lead and develop multiple tactics and strategies focused on enhancing techniques, product knowledge, customer engagement, and service excellence within the dining specialism. If you thrive on creating memorable moments for discerning clientele and have a background in hospitality or fine dining, we\’d love to hear from you! Key Responsibilities Creating and constantly developing a business partnership model between Service Delivery, Proposition, Talent and Development, Resource Planning and Technical teams. Contribute to the improvement of our service, making it reportedly faster, more seamless, and more expert. Provide dynamic and inspirational leadership, driving a high performing, enabling and expert culture that supports our people. Create, draft, implement, and execute Specialist Delivery policies and procedures, in collaboration with relevant stakeholders. Plan and conduct regular and effective communications and meetings, to ensure all relevant Service Delivery stakeholders are up to date with all processes, procedures, and agreements regarding our products. Ensure that our people use the right partner for the right member, at the right time and are using the right systems and processes at the right time. Setting key targets for Dining Specialist Lifestyle Managers. Oversee the recruitment of specialists and expert-level hiring. Creating, launching and delivering a then ongoing \”Path to Expert\” programme. Contribute to a culture of continuous improvement, effectively anticipating and responding to change. Key Measures of Success Performance of line reports. Specialist Quality Assurance Score. Specialist Customer Experience Score. Employee survey feedback/results Expectations in first 45 days: Complete general Ten onboarding and induction. Meet with stakeholders. Spend time working as a Lifestyle Manager. Understand Ten\’s Concierge product and UK Service Delivery model. Requirements Knowledge, Skills & Abilities Cross-Functional Leadership Collaborative Management Strategic Decision-Making Effective Communication Adaptability and Resilience Benefits A competitive salary depending on experience, plus a performance-based bonus. Hybrid working options. Paid time away from work. Paid Sabbaticals. Employee Discounts. Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. Seniority level Associate Employment type Full-time Job function Customer Service Industries Travel Arrangements #J-18808-Ljbffr
Dining Concierge Team Lead employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dining Concierge Team Lead
✨Tip Number 1
Familiarise yourself with Ten's mission and values. Understanding their commitment to service excellence and innovation will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Research the luxury dining landscape and current trends in customer service. Being knowledgeable about the industry will allow you to speak confidently about how you can enhance dining experiences and contribute to the team's success.
✨Tip Number 3
Network with professionals in the hospitality and luxury dining sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've driven performance and improved service delivery, as this role requires dynamic and inspirational leadership.
We think you need these skills to ace Dining Concierge Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or fine dining. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury dining and how your background aligns with Ten's mission. Mention specific examples of how you've created memorable experiences for clients in the past.
Showcase Your Leadership Skills: Highlight your cross-functional leadership and collaborative management skills. Provide examples of how you've successfully led teams and improved service delivery in previous roles.
Research Ten: Familiarise yourself with Ten's services and values. Understanding their approach to service excellence will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Ten Lifestyle Group
✨Showcase Your Passion for Luxury Dining
Make sure to express your enthusiasm for the luxury dining sector. Share specific experiences where you’ve gone above and beyond to create memorable dining experiences, as this aligns perfectly with the role's focus on exceptional service.
✨Demonstrate Leadership Skills
Prepare examples that highlight your leadership abilities. Discuss how you've inspired teams in previous roles, particularly in high-pressure environments, to deliver outstanding service and achieve targets.
✨Understand Ten's Business Model
Familiarise yourself with Ten's unique business model and their partnerships. Being able to discuss how technology and service excellence play a role in their strategy will show your genuine interest and understanding of the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to make quick decisions or adapt to changes in a fast-paced environment, especially in hospitality.
