Director of Operations | Full-Time | Santander Arena

In consultation with the Assistant General Manager, the Director of Venue Operations manages, supervises, and coordinates the day-to-day operations of the arena, including maintenance, set-up/changeovers, custodial/housekeeping, security, landscaping/groundskeeping, equipment safety, and capital projects. This role provides overall administrative planning, direction, and policies to operating managers, vendors, and technicians, ensuring high-quality service to facilitate event booking and rebooking. The Director of Operations aims to maintain an effective, cost-efficient program by managing the departmental budget and supporting the staff under the guidance of the Assistant General Manager.

This position offers a salary between $85,000 and $95,000 and is bonus eligible. Benefits include: Health, Dental, and Vision insurance, 401(k) savings plan with matching, and paid time off including vacation, sick days, and holidays.

Responsibilities:

• Oversee daily operations and maintenance of the facility and all systems, including HVAC, sound, electrical, plumbing, security, fire safety, life safety, workplace safety, communications, landscaping, pest control, waste management, and custodial services.
• Develop and manage the facility’s operations and capital budgets; forecast funding needs; monitor expenditures; and adjust as necessary.
• Communicate event information effectively to relevant departments and staff.
• Manage the setup and teardown of events, including staging, chairs, signs, tables, and linens.
• Serve as liaison with community partners for permits, inspections, warranties, and compliance with city codes and regulations.
• Hire, train, motivate, and evaluate staff; oversee training programs; address performance issues; and implement disciplinary actions when needed.
• Ensure compliance with Health & Safety regulations.
• Maintain and update operational manuals, maintenance plans, and emergency procedures.
• Strive to improve operational efficiency, reduce turnaround times, and enhance customer service.
• Conduct organizational and operational studies; recommend policy and procedural modifications.
• Track preventative maintenance activities.
• Build and maintain effective relationships with staff, stakeholders, and users.
• Supervise contractors, engineers, and architects on building projects.
• Manage hazardous materials communication and ensure adherence to safety data sheet protocols.
• Perform additional duties as assigned by the General Manager.

Qualifications:

• Bachelor’s degree from an accredited college or university.
• Minimum of 5 years experience in facility operations management.
• Proven knowledge of venue management, supervisory skills, and crew supervision.
• Availability to work nights, weekends, and holidays as required.
• Experience in budget preparation and control.
• Knowledge of OSHA standards.
• Understanding of boilers, chillers, refrigeration, and ice-making systems.
• Familiarity with fire alarm and fire protection systems.
• Knowledge of event production and audiovisual systems.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong supervisory and team development skills.
• Effective communication skills in English, both oral and written.
• Ability to thrive in a fast-paced, event-driven environment.
• Knowledge of equipment safety, facility maintenance, and housekeeping.
• Excellent customer service skills.