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- Tasks: Assist customers onboard, ensuring a pleasant travel experience with food and drink service.
- Company: Avanti West Coast connects communities across the West Coast with a commitment to excellent service.
- Benefits: Enjoy free travel, a pension plan, 30+ days holiday, and discounts on other train operators.
- Why this job: Join a passionate team where your authentic self makes a difference in customer experiences.
- Qualifications: No prior experience needed; just bring a positive attitude and a desire to learn.
- Other info: Full training provided, with opportunities for both full-time and part-time roles.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Onboard Customer Service Assistant role at Avanti West Coast Join to apply for the Onboard Customer Service Assistant role at Avanti West Coast This range is provided by Avanti West Coast. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Our Onboard team at Euston are looking for enthusiastic individuals to join our team of Customer Service Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! As an Onboard Customer Service Assistant, you will have: The ability to always provide excellent customer service. Good attention to detail ability to solve problems and think on your feet. A positive and proactive approach to the way you work. The ability to work in a team To excel in this role, you will have: The ability to always provide a high level of excellent customer service. Excellent attention to detail with the ability to solve problems and think on your feet. A positive and proactive approach to the way you work. If there\’s nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU! If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time. As well as working with a fantastic team at Euston you will also receive:- Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure travel) 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays) 10 free journeys on other First Group Train Operators Take a look at the Role Profile here. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided! We reserve the right to withdraw this advert at any time due to high volumes of applications. At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use. Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together. Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry. Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same. Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry. Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service and Other Industries Rail Transportation Referrals increase your chances of interviewing at Avanti West Coast by 2x Sign in to set job alerts for “Customer Service Assistant” roles. 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Onboard Customer Service Assistant employer: Avanti West Coast
Contact Detail:
Avanti West Coast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values and mission. When you understand what they stand for, you can tailor your conversations during interviews to reflect your alignment with their commitment to excellent customer service and integrity.
✨Tip Number 2
Showcase your enthusiasm for customer service in your interactions. Whether it's during a phone call or an informal chat, let your passion shine through. This role is all about making journeys enjoyable for passengers, so demonstrating your excitement can set you apart.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided exceptional customer service. Think of examples that highlight your problem-solving skills and ability to think on your feet, as these are crucial for the Onboard Customer Service Assistant role.
✨Tip Number 4
Network with current or former employees of Avanti West Coast if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and make a lasting impression during the application process.
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Avanti West Coast is looking for in an Onboard Customer Service Assistant. Highlight key skills such as excellent customer service, attention to detail, and a proactive approach.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Use specific examples from your past work or volunteer experiences that demonstrate your ability to provide excellent customer service and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with Avanti West Coast. Mention how your values align with their commitment to integrity and authenticity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role.
How to prepare for a job interview at Avanti West Coast
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Avanti West Coast's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and solve problems quickly. Avanti West Coast values individuals who can handle unexpected challenges, so showcasing your ability to remain calm and resourceful will impress the interviewers.
✨Emphasise Teamwork
Since the role requires working in a team, be ready to talk about your experiences collaborating with others. Highlight how you contribute to a positive team environment and how you support your colleagues, which is crucial for success in this position.
✨Be Authentic
Avanti West Coast encourages candidates to bring their authentic selves to the interview. Be genuine in your responses and let your personality shine through. This will help you connect with the interviewers and demonstrate that you align with their values of authenticity and integrity.
