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- Tasks: Join our Ops team as an Operations Specialist, tackling diverse tasks daily.
- Company: CreatePay is a leading payment solutions provider for small to medium-sized UK businesses.
- Benefits: Enjoy 25 days holiday, casual dress, gym passes, and exciting incentives like overseas trips!
- Why this job: Thrive in a dynamic environment where your problem-solving skills make a real impact.
- Qualifications: Previous operational experience is preferred; strong communication and organisational skills are essential.
- Other info: Ideal for those who love variety and want to grow in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
About CreatePay At CreatePay , we\’re a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver. About the Role We\’re looking for a highly agile, solutions-focused Operations Specialist to join our growing Ops team. This isn’t a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more. You’ll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You’ll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible. We want someone who’s just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one’s for you. Requirements Key Responsibilities Proactively contacting customers to renew contracts and ensure continued service satisfaction. Receiving inbound customer service calls and resolving queries efficiently and professionally. Managing customer cancellations, identifying reasons, and supporting smooth account closures. Support the onboarding of new customers and help get their payment terminals set up smoothly. Maintain and update the CRM, including the boarding of new accounts. Provide support via shared inboxes and respond to internal/external queries efficiently. Liaise with third-party partners to resolve customer issues and ensure SLAs are met. Deliver general operational and administrative support across the team. Assist with basic reporting and data tracking where needed. Identify and suggest areas for operational improvement and process efficiency. Support training and upskilling initiatives across the team when required. What We\’re Looking For Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment). Experience working in a card payments or fintech business is a strong plus, but not essential. Exceptionally organised with strong attention to detail. Comfortable working across multiple systems and tools (CRM experience is a plus). A confident communicator, both written and verbal. Proactive, adaptable, and comfortable with changing priorities. A natural problem-solver who takes ownership and gets things done. Benefits What You’ll Get 25 days’ holiday plus Bank Holidays Casual dress and relaxed office culture Regular incentives – including the chance to earn overseas trips! Free CreatePay Rewards access Free gym passes The chance to work in a fast-growing, supportive team where your impact is genuinely felt #J-18808-Ljbffr
Operations Specialist employer: CreatePay
Contact Detail:
CreatePay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Familiarise yourself with the payment solutions industry, especially focusing on small to medium-sized businesses. Understanding the challenges they face can help you demonstrate your knowledge during interviews and show how you can contribute to improving their payment processes.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved customer issues in previous roles. This will showcase your ability to handle real-time problems effectively, which is crucial for the Operations Specialist position.
✨Tip Number 3
Get comfortable with CRM systems and data management tools. Since maintaining and updating the CRM is part of the role, being able to discuss your experience with these systems will give you an edge over other candidates.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've successfully managed changing priorities or worked across multiple areas of a business. This will align well with the dynamic nature of the Operations Specialist role at CreatePay.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational or administrative roles, especially in customer-focused environments. Emphasise any experience you have with card payments or fintech, even if it's not extensive.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Specialist role at CreatePay. Mention specific responsibilities from the job description that excite you and explain how your skills align with their needs.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully solved problems in previous roles. Highlight your ability to adapt to changing priorities and your proactive approach to improving processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Specialist position.
How to prepare for a job interview at CreatePay
✨Show Your Problem-Solving Skills
As an Operations Specialist, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples of past situations where you've successfully resolved customer issues or improved processes. This will show your potential employer that you're proactive and capable of handling the fast-paced environment.
✨Familiarise Yourself with Payment Solutions
Even if you don't have direct experience in fintech, it's beneficial to understand the basics of payment solutions and how they work. Research CreatePay's products and services, and be ready to discuss how you can contribute to their mission of streamlining payment processes for customers.
✨Highlight Your Organisational Skills
Given the variety of tasks involved in this role, showcasing your organisational abilities is crucial. Be prepared to discuss how you manage multiple priorities and ensure that nothing falls through the cracks. Mention any tools or systems you use to stay organised, especially if you have CRM experience.
✨Demonstrate Your Communication Skills
As a confident communicator, you'll need to convey your thoughts clearly and effectively. Practice articulating your experiences and ideas, both verbally and in writing. During the interview, focus on how you can engage with customers and internal teams to foster collaboration and resolve issues efficiently.
