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- Tasks: Support over 2,000 users with IT queries and provide exceptional customer service.
- Company: Join a dynamic team dedicated to creating exceptional user experiences.
- Benefits: Enjoy a collaborative environment and receive training on various IT platforms.
- Why this job: Make a difference in a fast-paced role while building valuable skills and relationships.
- Qualifications: Excellent customer service skills and a willingness to learn new technical skills required.
- Other info: Fully on-site position in Burgess Hill for a 3-month contract.
Location: Burgess Hill (Fully On-Site)
Contract: 3 Months
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support!
What You'll Do:
- As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries.
- Your role is crucial in ensuring that every user receives swift resolutions to their issues.
- Provide proactive, customer-focused support in a face-to-face setting.
- Utilise your problem-solving and people skills to assist users efficiently.
- Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).
- Identify recurring issues and escalate them to relevant teams for further investigation.
- Build strong relationships with team members and end users alike to foster a collaborative environment.
What We're Looking For:
- Excellent customer service skills with a calm, assured, and empathetic approach.
- A knack for teamwork and relationship-building.
- Basic understanding of ITSM systems; prior experience is a plus.
- Eagerness to learn and acquire new technical skills.
- Exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial, though training will be provided.
- Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is a plus.
- Familiarity with building and configuring computers for new starters or upgrading existing laptops.
If you're ready to embark on an exciting career journey with us and have the skills we're looking for, we'd love to hear from you! Bring your enthusiasm and expertise to our team, and together we can create exceptional experiences for our end users. Apply today and take the first step toward a rewarding career! Don't miss out on this fantastic opportunity!
We are eager to welcome you aboard. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
1st Line Service Desk Support employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that end users face. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you convey empathy and calmness when dealing with user queries.
✨Tip Number 3
Network with current or former employees in similar roles on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research the specific ITSM systems mentioned in the job description, such as ServiceNow. Understanding their functionalities can give you an edge and show your eagerness to learn.
We think you need these skills to ace 1st Line Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. Emphasise your ability to solve problems and work in a team, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention specific examples of how you've successfully assisted users in the past and your eagerness to learn new technical skills.
Showcase Relevant Skills: Highlight any familiarity you have with ITSM systems, Google Suite, iOS, and Windows. If you have experience with building or configuring computers, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pontoon
✨Showcase Your Customer Service Skills
As a 1st Line Service Desk Support, your ability to provide exceptional customer service is key. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your calm and empathetic approach.
✨Familiarise Yourself with ITSM Systems
While prior experience with ITSM systems is a plus, showing a basic understanding can set you apart. Research common ITSM tools like ServiceNow and be ready to discuss how you would use them to log and track incidents.
✨Emphasise Teamwork and Relationship-Building
This role requires strong collaboration skills. Think of instances where you've worked effectively in a team or built relationships with colleagues or customers, and be prepared to share these during your interview.
✨Demonstrate Your Eagerness to Learn
The company values candidates who are eager to learn new technical skills. Be ready to discuss any relevant training or self-study you've undertaken, especially regarding platforms like Google Suite, iOS, and Windows 11.
