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- Tasks: Support high-profile users and manage IT service tools daily.
- Company: Join LA International, a globally recognised ICT consultancy with award-winning credentials.
- Benefits: Competitive rate of £350+, with opportunities for contract work and skill development.
- Why this job: Gain hands-on experience in IT support while working with top-tier professionals in a dynamic environment.
- Qualifications: Familiarity with ITSM tooling, effective communication skills, and a willingness to learn.
- Other info: Candidates with existing security clearance are highly encouraged to apply.
The predicted salary is between 42000 - 60000 £ per year.
Join to apply for the DV 2nd Line Support Engineer role at Opplæringskontoret for Offshore fag Role: 2nd Line Storage Support Engineer Location: Basingstoke We are seeking a 2nd Line System Administrator to join our team alongside 2nd and 3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders using the IT Service Management Toolset. Monitoring Event Management tooling, triage, and escalation are critical components of this role. Required Skills ITSM Tooling Event Management Tooling (SolarWinds and SCOM) MECM SCCM Effective communication Target Start Date: ASAP Target End Date: 30/11/25 Recruitment Type: Contractor Rate: £350+ Location of role (on-site requirements): Basingstoke (Travel to customer site required) Clearance Required: DV Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900) Due to the urgency of this position, candidates holding or who have held high-level security clearance are especially encouraged to apply. Successful applicants will need to undergo security clearance, which can take up to 18 weeks. LA International is a HMG-approved ICT Recruitment and Project Solutions Consultancy, operating globally and recognized with multiple awards including The Queen\’s Award for Enterprise: International Trade. Seniority level Entry level Employment type Contract Job function Information Technology Industries IT System Training and Support #J-18808-Ljbffr
DV 2nd Line Support Engineer employer: Oof
Contact Detail:
Oof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific ITSM and Event Management tools mentioned in the job description, such as SolarWinds and SCOM. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Since effective communication is crucial for this role, practice articulating your thoughts clearly and concisely. Consider engaging in mock interviews or discussions with peers to enhance your verbal communication skills.
✨Tip Number 3
Highlight any previous experience you have with high-profile user communities or customer-facing roles. Be prepared to share specific examples of how you've successfully managed stakeholder relationships in past positions.
✨Tip Number 4
Given the security clearance requirement, if you already hold a DV clearance, make sure to mention it prominently. If not, be ready to discuss your understanding of the clearance process and your commitment to maintaining security protocols.
We think you need these skills to ace DV 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 2nd Line Support Engineer. Familiarise yourself with the required skills such as ITSM Tooling and Event Management Tooling.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your familiarity with tools like SolarWinds, SCOM, MECM, and SCCM.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your experience with high-profile user communities and your ability to work in a shift pattern.
Highlight Security Clearance: If you hold or have held high-level security clearance, make sure to mention this prominently in your application. This could significantly enhance your chances of being considered for the role.
How to prepare for a job interview at Oof
✨Know Your ITSM Tools
Familiarise yourself with the IT Service Management Toolset mentioned in the job description. Be prepared to discuss your experience with these tools and how you've used them to manage incidents and service requests effectively.
✨Understand Event Management
Since monitoring Event Management tooling is a critical part of the role, brush up on SolarWinds and SCOM. Be ready to explain how you would use these tools to triage issues and escalate them appropriately.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Think about examples where you've successfully communicated with customers or stakeholders.
✨Prepare for Security Clearance Questions
Given the DV clearance requirement, be prepared to answer questions about your background and any previous security clearances. Understand the process and timeline for obtaining clearance, as this may come up during the interview.
