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- Tasks: Lead a team of EUS analysts to deliver top-notch IT support.
- Company: Join a leading global law firm based in Birmingham.
- Benefits: Enjoy a permanent position with a competitive salary of £50,000.
- Why this job: Shape the future of IT support while mentoring and developing your team.
- Qualifications: Experience in managing teams and 2nd line engineering roles required.
- Other info: Opportunity to work with cutting-edge technology and diverse devices.
The predicted salary is between 30000 - 70000 £ per year.
IT Desktop Team Lead – Birmingham – Permanent – £50,000 per annum I have an exciting new opportunity that has become available for a IT Desktop Team Lead to work for our leading Birmingham based global law firm on a permanent basis. Manage a team of up to 10 EUS analysts (2nd line) across multiple locations and ensure a high quality of IT Support for end users at all times. Contribute to the maintenance and adherence of the operational processes, toolsets and procedures Take responsibility for ensuring the End User Support team provides a high level of service to the business. Provide oversight and direction for all team members. Lead employees to meet with organisations expectations for productivity and ensure that the organisations values are met and adhered to. Coach, mentor and develop staff. Scheduling and allocating tasks across the team. General people management skills. Setting service and behaviour standards. Liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. Identify key issues and risks, escalating promptly to line management team. Experiencing of managing a small team. Management of small projects on time and in budget. Previous experience working in an onsite 2nd line engineering role. End point device hardware knowledge (HP, Apple – laptops, iPhones, iPads, office telephony and Wi-Fi). Device administratio…
IT Desktop Team Lead employer: DGH Recruitment Careers
Contact Detail:
DGH Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Team Lead
✨Tip Number 1
Make sure to highlight your experience in managing a team, especially in an IT support environment. Discuss specific examples where you successfully led a team to meet productivity goals and maintained high service standards.
✨Tip Number 2
Familiarize yourself with the tools and processes mentioned in the job description, such as SCCM, MDM, and Active Directory. Being able to speak knowledgeably about these systems during your interview will demonstrate your technical expertise.
✨Tip Number 3
Prepare to discuss your approach to coaching and mentoring team members. Share specific strategies you've used to develop staff and how those strategies have positively impacted team performance.
✨Tip Number 4
Show your understanding of the importance of communication with internal teams and suppliers. Be ready to provide examples of how you've effectively liaised with different stakeholders to resolve incidents and manage service requests.
We think you need these skills to ace IT Desktop Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing IT support teams, particularly in a 2nd line engineering role. Emphasize your leadership skills and any specific achievements in previous positions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the IT Desktop Team Lead position, focusing on your ability to coach and mentor team members.
Highlight Technical Skills: Clearly outline your technical expertise, especially in end-point device hardware knowledge and user administration in Microsoft Office 365 and Active Directory. Mention any experience with SCCM and MDM as well.
Showcase Project Management Experience: If you have managed small projects, include specific examples that demonstrate your ability to deliver on time and within budget. This will show your capability to handle the responsibilities of the role effectively.
How to prepare for a job interview at DGH Recruitment Careers
✨Show Your Leadership Skills
As an IT Desktop Team Lead, you'll be managing a team of EUS analysts. Be prepared to discuss your previous experiences in leading teams, coaching, and mentoring staff. Share specific examples of how you've successfully guided your team to meet productivity expectations.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of end-point device hardware and administration tools like SCCM, MDM, and Active Directory. Be ready to answer technical questions and provide insights on how you've handled similar technologies in past roles.
✨Discuss Process Improvement
The role involves maintaining operational processes and ensuring high-quality IT support. Prepare to talk about any initiatives you've led or contributed to that improved service delivery or operational efficiency in your previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of examples where you've identified key issues, escalated them appropriately, and ensured timely resolutions while maintaining service standards.
