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- Tasks: Join our team to process orders and coordinate deliveries for B2B customers.
- Company: We're a dynamic player in the distribution and logistics sector, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be part of a friendly team that values efficiency and customer care while developing your skills.
- Qualifications: Strong admin and customer service experience; proficiency in MS Office and order processing systems required.
- Other info: This is a full-time role with a 6-12 month fixed-term contract, starting in July!
The predicted salary is between 24000 - 29000 £ per year.
Are you a customer service-focused professional with a passion for processing and coordinating customer orders? We're hiring an Operations Support Administrator to join a busy & friendly team! This role is all about ensuring seamless order processing, coordinating deliveries, and supporting B2B customers across various channels (email, phone, EDI).
You'll act as a key point of contact—liaising with third-party logistics providers and internal departments to make sure everything from order entry to delivery runs smoothly.
What You’ll Do- Processing customer orders accurately and efficiently using internal systems
- Coordinating with 3PL partners to manage delivery schedules and communication
- Raising and managing customer invoices and stock-related documentation
- Receipting supplier stock into the system with precision
- Handling inbound calls and responding to delivery queries and service requests
- Managing customer complaints and liaising with relevant departments to resolve issues
- Supporting the wider Operations team during absences or peak periods
- Taking on general administrative tasks to ensure operational efficiency
- Strong admin and customer service experience, ideally in an operations or sales support setting
- Highly organised with great attention to detail and time management
- Confident communicator with a professional and friendly phone manner
- Proficient in MS Office (Outlook, Word, PowerPoint) and familiar with ERP/order processing systems
- Able to work independently and collaboratively in a fast-paced environment
If you're ready to bring your coordination skills to a team that values efficiency, accuracy, and customer care - we’d love to hear from you!
Operations Support Administrator employer: SC4 Recruitment Limited
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Administrator
✨Tip Number 1
Familiarise yourself with the logistics and distribution sector. Understanding the key players and processes involved will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves liaising with B2B customers, practice scenarios where you handle complaints or queries effectively to demonstrate your problem-solving abilities.
✨Tip Number 3
Get comfortable with MS Office and any ERP/order processing systems. If you have experience with specific software, be ready to discuss how you've used it to improve efficiency in previous roles.
✨Tip Number 4
Network with professionals in the operations and logistics field. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace Operations Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations support. Use specific examples that demonstrate your ability to process orders, manage deliveries, and handle customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your organisational skills. Mention how your previous experiences align with the responsibilities of the Operations Support Administrator role.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office and any experience with ERP/order processing systems. Detail your strong communication skills and ability to work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SC4 Recruitment Limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Software
Make sure you are comfortable discussing your experience with MS Office and any ERP/order processing systems. If you have used similar software in previous roles, be ready to explain how you utilised these tools to enhance efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing delivery delays or resolving customer complaints. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.
