At a Glance
- Tasks: Manage property portfolios and ensure top-notch customer service daily.
- Company: Join a growing team dedicated to excellent property management in Elstree.
- Benefits: Enjoy 23 days holiday, team socials, and a discretionary bonus scheme.
- Why this job: Be part of a supportive culture that values customer service and teamwork.
- Qualifications: 1-2 years of property management experience and strong communication skills required.
- Other info: Full-time hours with opportunities for professional development and training.
The predicted salary is between 24000 - 42000 £ per year.
Social network you want to login/join with: Assistant Property Manager OA are recruiting for an Assistant Property Manager to join our client’s team as they continue to grow their client base. You will need around 1-2 years of property management experience, responsible for overseeing reactive maintenance, raising job orders, and ensuring excellent customer communication. The successful candidate will promote customer service excellence by leading by example and ensuring the best customer experience. Location: Elstree, Borehamwood Hours: Full time, 9am – 5.30pm (Monday to Friday) Salary: Up to £30,000 depending on experience Benefits: Wellbeing at work 23 days holiday + Bank Holidays (additional 4 days for festive closure) Annual discretionary bonus scheme Team socials Onsite parking Key Responsibilities: Manage portfolio and ensure excellent customer service Respond to customer queries via email/call within 24 hours Oversee H&S, FRA, and legal compliance Action site reports, lift works; complete minutes/reports within 5 days Coordinate with Line Manager to meet deadlines Uphold company values and culture Obtain quotes and source contractors Create and sign contracts following s.20 regulations Maintain H&S and FRA signage Authorize expenditure and manage cash flow Develop and follow budgets with accounts Arrange meetings and send minutes within a week Authorize seller’s packs Ensure legislative compliance Verify asbestos reports Participate in training and team events Conduct site visits and update system within a week Processing Duties: Manage insurance claims Communicate with leaseholders/residents about issues Obtain at least 3 quotes for orders over £400 Coordinate with onsite staff and supplies Answer site queries and cover absences Archive reports, emails, contracts in Qube Send urgent updates via SMS/email Manage contractor contracts Conduct site visits, take photos, complete reports within 5 days Meet clients onsite for complex issues Build contractor relationships to reduce costs and improve service Contribute to newsletters Update meter readings Attend AGMs and meetings, send minutes Skills and Experience: 1-2 years property management experience Knowledge of property management principles Self-motivated for improvement Strong interpersonal skills Proficient in QUBE and Windows (Word, Excel) Excellent communication skills #J-18808-Ljbffr
Assistant Property Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with property management software like QUBE, as it's essential for the role. Being proficient in this tool will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on excellent communication. Consider role-playing scenarios or practicing responses to common tenant queries to showcase your interpersonal skills during the interview.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during interviews.
✨Tip Number 4
Prepare specific examples from your previous experience that highlight your ability to manage maintenance issues and coordinate with contractors. This will help you illustrate your problem-solving skills and hands-on experience effectively.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1-2 years of property management experience. Focus on relevant skills such as customer service, communication, and any specific software knowledge like QUBE.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your commitment to excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage portfolios and respond to customer queries effectively.
Highlight Relevant Skills: In your application, emphasise your strong interpersonal skills and proficiency in Microsoft Word and Excel. These are crucial for the role, so make sure they stand out.
Follow Application Instructions: Carefully read the job posting and ensure you follow all application instructions. Submit your application through our website, including all required documents, and double-check for any specific requirements mentioned in the job description.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Property Management Experience
Make sure to highlight your 1-2 years of property management experience during the interview. Be prepared to discuss specific examples of how you've overseen maintenance, managed customer queries, and ensured compliance with health and safety regulations.
✨Demonstrate Excellent Communication Skills
Since the role requires excellent customer communication, practice articulating your thoughts clearly and confidently. Prepare to give examples of how you've effectively communicated with clients or resolved issues in previous roles.
✨Familiarise Yourself with QUBE Software
As proficiency in QUBE is essential for this position, take some time to brush up on your skills with the software. If you have any experience using it, be ready to discuss how you've utilised it in your past roles.
✨Emphasise Your Teamwork and Leadership Qualities
The successful candidate will lead by example, so be sure to convey your ability to work well within a team and your approach to promoting customer service excellence. Share instances where you've taken the initiative to improve service or support your colleagues.