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- Tasks: Lead daily operations and support teams in a dynamic engineering service environment.
- Company: Join Serviceline, the UK's top provider of catering and refrigeration maintenance for hospitality.
- Benefits: Enjoy 22 days holiday, a company car allowance, and quarterly bonuses.
- Why this job: Be part of a supportive team driving operational excellence with a focus on innovation.
- Qualifications: Must have experience as an Operations Manager or equivalent, ideally within a 20-mile radius of Letchworth.
- Other info: Opportunities for charity involvement and long service awards await you!
The predicted salary is between 42000 - 84000 £ per year.
Based in Letchworth, we are seeking an experienced Operations Manager tasked with the day-to-day running of our centre support teams and field teams of a long-established engineering service-based company dealing with many blue-chip customers. The business employs around 50 people working in both the reactive and planned maintenance service arena, sitting under the umbrella of a global group with a turnover of 2 Billion euros.
The Operations Manager will report to and be fully supported by the MD of our parent company within the UK-based group, a company that supports many of the ancillary functions through shared resource allowing the successful candidate to concentrate on overseeing the day-to-day operations which include:
- Inbound work order management
- Schedulers – Reactive and planned works
- Technical Support Team
- Field Operations Managers
- Field engineering team (c.25) – Utilisation & performance
- Planning and delivery of work orders
The position offers the opportunity to help further drive the progress of the business along with the senior leadership team, in conjunction with support from its sister company, whilst enhancing operational performance. Experience in the service sector is not essential; indeed, a fresh outlook from a different industry may be advantageous. However, applicants must be currently working at Operations Manager or equivalent level and live within a 20-mile radius of Letchworth.
Company Information: Serviceline is the UK’s premier provider of catering, warewash, and refrigeration maintenance for the hospitality industry. We are an industry-leading single source solution for private and public sector catering and refrigeration support nationwide, specialising in Preventative Maintenance, Reactive Engineering, and end-to-end asset management. Our customers include major restaurant chains, hotel chains, correctional institutions, schools, airports, care homes, stadiums, and staff catering facilities. This job will be working with Serviceline, part of the Miller’s Vanguard brand.
Our ideal candidate:
- Ability to demonstrate experience in leading, inspiring, and motivating a diverse team.
- Demonstrable record of operational delivery in a senior role
- Hardworking and resilient individual
- Service sector operations management (desirable)
Why join us: We value our employees here at Serviceline, so in return for your hard work, we offer a number of benefits such as:
- 22 days holiday (increases to 27 days p.a with service) + bank holidays
- Company car allowance
- Opportunities to participate in charity events.
- Long service awards
- £60,000 p.a + Quarterly bonus of £1000 per quarter
- 9am – 5pm (Monday – Friday)
Operations Manager employer: Miller’s Recruitment
Contact Detail:
Miller’s Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations and challenges faced by Serviceline. Research their services in catering, warewash, and refrigeration maintenance to understand how your experience can align with their needs.
✨Tip Number 2
Network with current or former employees of Serviceline or similar companies. Engaging with them can provide insights into the company culture and operational expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate diverse teams. Be ready to share specific examples of how you've successfully managed operations and improved performance in previous roles.
✨Tip Number 4
Highlight any experience you have with inbound work order management and field operations. Even if your background is from a different industry, draw parallels to demonstrate your transferable skills relevant to this role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management. Focus on your leadership skills, operational delivery, and any achievements that demonstrate your ability to inspire and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Operations Manager role. Mention your understanding of the service sector and how your background can bring a fresh perspective to Serviceline.
Highlight Relevant Experience: In your application, emphasise any experience you have in managing teams, work order management, and operational performance. Use specific examples to illustrate your successes in these areas.
Show Enthusiasm for the Role: Convey your passion for the position and the company in your application. Explain why you want to work with Serviceline and how you can contribute to their mission of providing top-notch maintenance services.
How to prepare for a job interview at Miller’s Recruitment
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and inspire a diverse team. Prepare examples from your past experiences where you've successfully motivated your team or improved performance.
✨Understand the Company’s Operations
Familiarise yourself with Serviceline's operations and the specific challenges they face in the service sector. This knowledge will help you articulate how your skills can contribute to their success during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational decision-making. Think of scenarios where you've had to manage work orders or improve team efficiency, and be ready to discuss your approach.
✨Highlight Your Adaptability
Since experience in the service sector isn't essential, emphasise your adaptability and how your fresh perspective from a different industry can bring innovative solutions to Serviceline's operations.
