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For Companies At a Glance
- Tasks: Support IT infrastructure and provide first-line tech support for in-house systems.
- Company: Join Stellar Entertainment Software, a leading video game development studio in the UK and Netherlands.
- Benefits: Enjoy flexible hybrid working, private healthcare, and participation in exciting AAA game projects.
- Why this job: Be part of a growing team that values your learning and development in a dynamic industry.
- Qualifications: Customer service experience and basic technical knowledge of hardware and networks required.
- Other info: This role is on-site in Guildford, 3 days a week; visa support is not available.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Associate IT Technician role at Stellar Entertainment Software. We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do.
The Role
Our teams in Guildford and Utrecht are growing, and we’re now looking for an Associate IT Technician to join us, supporting our growing IT infrastructure and support needs. IT is at the heart of our business, and you will work as part of a small team providing exceptional first-line tech support for in-house systems and platforms with a people-oriented approach. We’re looking for someone proactive, friendly, technically minded with great customer service skills, who can work under pressure.
Requirements
- Customer service experience
- Technical knowledge—understanding of hardware, networks, and systems
- Basic understanding of network, systems, and hardware fixes
- A keen interest in a career in IT and helpdesk support
- Excellent organizational and prioritization skills
Bonus Points For:
- Experience providing first-line or technical support
- IT-related courses at college or university level
Job Responsibilities
As an Associate IT Technician, you will:
- Assist with the setup of equipment for new starters, meetings, and system maintenance tasks
- Maintain up-to-date records of hardware and software across the business
- Provide face-to-face and remote support to staff, diagnosing and troubleshooting issues on Windows, MacOS, and Linux devices, escalating as needed
- Approach technical issues methodically and logically, finding solutions using your initiative
- Troubleshoot basic network issues
- Administer Exchange and other MS server roles
- Work closely with the Head of IT and Data Security to provide support where required
- Provide basic Linux support
Job Benefits
What you can expect from us:
- Flexible hybrid working (this role will need to be responsive to on-site requirements)
- Holiday accrual scheme
- Participation in international AAA game projects
- Access to cutting-edge hardware
- Discretionary bonus scheme
- Private healthcare plan including dental and eye care
- Pension plan
- Life assurance
- Employee assistance programme for wellness support
- Regular team incentives and social events
Please note: We are unable to provide visa support at this time. You must be based in the UK and have the right to work here. This role is based on-site in Guildford, 3 days per week.
Associate IT Technician employer: Stellar Entertainment Software
Contact Detail:
Stellar Entertainment Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate IT Technician
✨Tip Number 1
Familiarise yourself with the latest trends in IT support, especially in gaming. Understanding the specific technologies and systems used in game development can give you an edge during discussions with our team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will demonstrate your people-oriented approach, which is crucial for this role.
✨Tip Number 3
Network with professionals in the gaming industry, particularly those working in IT roles. Engaging with communities on platforms like LinkedIn or attending local meetups can help you gain insights and potentially get referrals.
✨Tip Number 4
Prepare to discuss your technical knowledge in hardware, networks, and systems during any informal chats or interviews. Being able to articulate your understanding clearly will show your enthusiasm and readiness for the Associate IT Technician position.
We think you need these skills to ace Associate IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any specific skills related to hardware, networks, and systems that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to problem-solving. Mention your interest in the gaming industry and how you can contribute to Stellar Entertainment Software's mission.
Showcase Relevant Experience: In your application, include examples of past experiences where you've provided tech support or worked with IT systems. Highlight any specific achievements or challenges you've overcome in these roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT role.
How to prepare for a job interview at Stellar Entertainment Software
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of hardware, networks, and systems. Be prepared to discuss any relevant experience you have with troubleshooting issues on different operating systems like Windows, MacOS, and Linux.
✨Demonstrate Customer Service Skills
Since this role involves providing first-line tech support, highlight your customer service experience. Share examples of how you've successfully resolved issues for users in the past, showcasing your friendly and proactive approach.
✨Prepare for Scenario Questions
Expect to be asked about specific technical scenarios or problems you might encounter in the role. Think through how you would approach diagnosing and troubleshooting these issues methodically and logically.
✨Express Your Passion for IT
Let your enthusiasm for a career in IT shine through during the interview. Talk about any relevant courses you've taken or projects you've worked on that demonstrate your keen interest in helpdesk support and technology.
