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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 26700 - 32000 £ per year.
Location: W3 0PA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years. We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team permanently, ensuring we maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career path.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential. If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key Responsibilities
- Customer Service
- Lead by example, prioritizing customer satisfaction.
- Maintain a customer-focused approach in all restaurant operations.
- Accurately schedule staff to meet customer demand.
- Support the team to ensure operational efficiency.
- Conduct regular store walks from the customer's perspective.
- Encourage staff to share suggestions and concerns.
- Provide performance feedback, set goals, and offer support and guidance.
- Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
- Manage performance issues in collaboration with HR.
- Understand sales patterns, popular products, and peak times, and adjust strategies accordingly.
- Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
- Coach staff on upselling and suggestive selling techniques.
- Identify areas for improvement and motivate the team towards continuous enhancement, including employee incentives.
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Set an example by remaining calm under pressure.
- Manage weekly stock orders and quality checks on incoming stock.
- Coordinate maintenance schedules for equipment.
- Manage inventory levels.
- Oversee opening and closing procedures.
- Maintain operational standards, including food quality, hygiene, customer experience, speed of service, and hospitality.
- Implement health and safety procedures, reporting incidents promptly to the Regional Manager.
- Be available to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- A flexible and disciplined approach to work.
- Experience in a food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- Commitment to high standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. This will demonstrate your capability to create a positive team environment, which is crucial for the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Prepare to discuss your experience with sales strategies and upselling techniques. Being able to articulate how you've driven sales in past roles will show that you understand the importance of these skills in a fast-paced restaurant environment.
✨Tip Number 4
Be ready to talk about your flexibility and ability to work various shifts. Since the role requires adaptability to different hours, showcasing your willingness to meet these demands will make you a more attractive candidate.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your love for coffee and customer satisfaction, and explain how your previous experiences make you a great fit for the Restaurant Shift / Floor Manager position.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, flexibility, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss how you've prioritised customer service in previous positions. Highlight any strategies you've implemented to enhance the customer experience and how you handled complaints effectively.
✨Understand the Business
Familiarise yourself with Tim Hortons' brand and its operations. Research their menu, values, and recent developments. Showing that you understand their business will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as managing staff during peak hours or dealing with a dissatisfied customer. Practising these responses can help you feel more confident.
