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- Tasks: Lead defect management for new-build homes and ensure excellent resident outcomes.
- Company: Join a rapidly expanding operator in the private rented sector with significant investment backing.
- Benefits: Enjoy a competitive salary of up to GBP55k and work in a collaborative environment.
- Why this job: Be part of a values-led business focused on high-quality customer experiences during exciting growth.
- Qualifications: Experience in construction or customer service, strong communication skills, and technical understanding required.
- Other info: This role offers a unique chance to make a real impact in a fast-paced setting.
The predicted salary is between 39600 - 66000 £ per year.
Aftercare Manager (Defects) Location Reading Salary – Up to GBP55k DOE An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We re seeking an experienced Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes. You ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents. Key Responsibilities: Oversee defect management processes across multiple developments Coordinate with contractors, consultants, and internal property teams Conduct site visits to investigate and resolve reported defects Track performance and maintain high aftercare standards Report regularly to leadership and investors What You ll Bring: Proven experience in a developer or customer service environment within construction Strong technical understanding of build processes Excellent communication and organisational skills Ability to manage multiple stakeholders and deadlines This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you. #J-18808-Ljbffr
Aftercare Manager employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the private rented sector (PRS) and current trends in defect management. Understanding the specific challenges and expectations within this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the construction and property management fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with defect management processes in detail. Be ready to share specific examples of how you've successfully resolved issues and improved aftercare standards in previous roles.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with ours can make a strong impression during interviews, showing that you're not just a fit for the role but also for our company culture.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management and customer service within the construction sector. Use specific examples that demonstrate your ability to oversee processes and manage multiple stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality customer experiences. Mention your strong technical understanding of build processes and how it aligns with the company's values and goals.
Highlight Key Skills: Emphasise your excellent communication and organisational skills in both your CV and cover letter. Provide examples of how you've successfully coordinated with contractors and internal teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at DiSRUPT
✨Showcase Your Technical Knowledge
As an Aftercare Manager, a strong technical understanding of build processes is crucial. Be prepared to discuss specific construction techniques and how they relate to defect management. This will demonstrate your expertise and reassure the interviewers of your capability.
✨Highlight Your Communication Skills
Excellent communication is key in this role, especially when coordinating with contractors and internal teams. Share examples from your past experiences where effective communication led to successful outcomes, particularly in resolving defects or managing stakeholder expectations.
✨Demonstrate Your Organisational Abilities
Managing multiple stakeholders and deadlines is part of the job. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share a specific instance where your organisational skills made a significant difference in a project.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential defects you might encounter and how you would handle them. This will show your proactive approach and readiness to tackle challenges head-on.
