Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Advisor, assisting customers with orders via phone and email.
- Company: Medina Foodservice is part of the Sysco family, offering a wide range of fresh produce.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Why this job: Be part of a supportive team, develop customer relationships, and grow your career in a global company.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Flexible shifts available, with opportunities for career advancement within Sysco.
The predicted salary is between 13000 - 15000 £ per year.
Contact Centre – Customer Support Advisor
£17,472 plus brilliant rewards and recognition scheme
25 hours per week
Medina Foodservice – Isle of Wight
At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility is required around busy periods, with working weekends on a rota basis.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.
Key Activities & Responsibilities:- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’s in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand the impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Apply now...
Contact Detail:
Medina Foodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Medina Foodservice. Understanding their range of fresh and speciality produce will not only help you in conversations but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and problem-solving. Being able to demonstrate your ability to manage customer queries effectively will set you apart from other candidates.
✨Tip Number 3
Prepare for potential role-play scenarios during the interview. You might be asked how you would handle specific customer situations, so think through your responses and practice articulating them clearly.
✨Tip Number 4
Showcase your teamwork skills. Since you'll be working closely with field-based Sales Executives, emphasising your ability to collaborate and communicate effectively within a team will be crucial.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you provided support, handled queries, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues or improved service delivery in past roles.
Highlight Key Skills: In your application, focus on skills mentioned in the job description such as attention to detail, problem-solving abilities, and effective communication. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medina Foodservice
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Since the role requires accuracy in data entry and processing orders, highlight your attention to detail. You could mention any relevant experience where precision was crucial, or discuss how you ensure accuracy in your work.
✨Prepare for Common Customer Scenarios
Anticipate questions about handling difficult customer situations. Prepare a few scenarios where you successfully resolved issues, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research Medina Foodservice and its parent company, Sysco. Understanding their values, products, and customer base will allow you to tailor your answers and demonstrate your genuine interest in the company during the interview.
