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- Tasks: Provide expert Linux support, focusing on WordPress and cPanel.
- Company: Join Zume, a fast-growing UK web hosting company known for exceptional support.
- Benefits: Enjoy flexible working hours, no dress code, and 33 days holiday.
- Why this job: Be part of a small team that values quality and innovation in tech support.
- Qualifications: Experience with cPanel/WHM, WordPress, and excellent communication skills required.
- Other info: UK residents only; hybrid work model available.
The predicted salary is between 34000 - 51000 £ per year.
Lead the charge in delivering expert Linux hosting support, with a strong focus on WordPress, cPanel, and the tools our customers rely on.
We are unable to accept applicants requiring sponsorship or relocation. This position is only open to UK residents.
Job Description
Zume is a boutique UK web hosting company built on one thing: obsessive, high-quality support. We\’re small, growing fast, and committed to doing things the right way. As a Senior Linux Support Engineer, you\’ll take ownership of key systems and support processes.
This is a hands-on technical role focused on real-world usage: WordPress, cPanel/WHM, email, DNS, performance tuning, and site migrations.
Standard hours are 9–5, but we\’re a 24/7 operation. You\’ll mostly work days, with flexibility for early, late, or weekend shifts if preferred.
What we\’re looking for
- Deep experience with cPanel/WHM and managing shared hosting environments
- Strong knowledge of WordPress performance, common issues, and plugin conflicts
- Excellent communication and customer support skills
- Ability to lead, improve processes, and mentor junior staff
- UK-based, ideally able to commute into Coventry on a hybrid basis
Nice to have
- Experience with other apps like Magento, Joomla, WooCommerce
- Proxmox/KVM or other virtualisation experience
- Mail and DNS deliverability expertise
- Experience in a hosting or MSP setting
- Scripting (Bash, Python) or config management (Ansible)
What you\’ll be doing
- Supporting complex WordPress and cPanel/WHM issues
- Handling tickets via chat, phone, and email
- Migrating sites from various platforms (including non-cPanel hosts)
- Optimising web and database performance
- Supporting VPS infrastructure and shared hosting systems
- Troubleshooting WordPress issues, SSL, DNS, email problems, and more
- Working with cPanel/WHM, and helping with VPS and virtualisation where needed
- Suggesting ways to improve our tools, docs, and how we work
How to apply
Send an email to hiring@zume.net with your CV and a brief introduction. We would very much appreciate if you could use your own words throughout your application (without the use of AI/ChatGPT!) so we can get a better idea of who you are.
Location Coventry, Hybrid
Working Hours Flexible 9-5 with early, late, or weekend options
Salary £40,000-45,000 per annum
Opportunity to join a small, growing company
Flexible working arrangements
No dress code
Team events
33 days holiday including bank holidays, but use them when you want
#J-18808-Ljbffr
Sr Linux Support Engineer employer: Zume
Contact Detail:
Zume Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Linux Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as cPanel/WHM and WordPress. Being able to discuss your hands-on experience with these platforms during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles, particularly those related to hosting environments. This will highlight your ability to handle the challenges that come with the position.
✨Tip Number 3
Network with current or former employees of Zume or similar companies. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your mentoring experience, as the role involves leading and improving processes. Think of specific instances where you've guided junior staff or improved team efficiency, as this will resonate well with the hiring team.
We think you need these skills to ace Sr Linux Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cPanel/WHM, WordPress, and any relevant scripting skills. Use specific examples to demonstrate your expertise in managing shared hosting environments.
Craft a Personal Introduction: In your brief introduction, express your passion for Linux support and customer service. Mention why you are interested in working for Zume and how your skills align with their commitment to high-quality support.
Showcase Problem-Solving Skills: Provide examples of complex issues you've resolved in previous roles, particularly related to WordPress or cPanel. This will demonstrate your hands-on technical abilities and your approach to troubleshooting.
Be Authentic: As requested, use your own words throughout your application. Avoid using AI tools to ensure your personality shines through, giving the hiring team a true sense of who you are.
How to prepare for a job interview at Zume
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with Linux, cPanel/WHM, and WordPress. Highlight specific challenges you've faced and how you resolved them, as this role requires deep technical knowledge.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions where you'll need to troubleshoot common issues related to WordPress, DNS, or email. Practice articulating your thought process clearly, as communication is key in this role.
✨Emphasise Customer Support Experience
Since Zume values high-quality support, share examples of how you've successfully assisted customers in the past. Discuss your approach to handling difficult situations and ensuring customer satisfaction.
✨Prepare for Cultural Fit
Zume is a small, growing company that prioritises teamwork and quality. Research their values and be ready to explain how your work ethic aligns with their commitment to doing things the right way.
