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- Tasks: Join a dynamic security team to protect people and assets while providing top-notch customer service.
- Company: Be part of a leading bank focused on safety, reputation, and customer satisfaction.
- Benefits: Enjoy holiday entitlement, pension, insurance, discounts, and flexible working options.
- Why this job: Make a real impact in a role that values teamwork and personal growth in a corporate environment.
- Qualifications: Must have SIA License, first aid certificate, and 3 years' experience in corporate security.
- Other info: Diverse candidates are encouraged to apply; support available during recruitment.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of the role: – To work as part of a people-focused security team for an evolving physical security program. – Assist in the daily operations of the physical security program to protect people, assets, data, and the bank\’s reputation. – Provide a first-rate service to the bank’s customers, including handling visits, out-of-hours customer calls, and events. The value you will add to our customers: – Serve as the point of contact for all out-of-hours customer calls, ensuring high service levels. – Maintain a safe and secure environment for bank visitors and secured assets. – Support the security supervisor to ensure consistent service quality. Role Responsibilities: Physical Security Protect people, assets, data, and the bank\’s reputation. Maintain the security of all bank premises. Monitor the security control room, responding to alarms and events. Issue and revoke access badges as needed. Update access credentials. Support cashiers with safekeeping. Record and escalate security incidents. Act as fire warden during activations. Support the delivery of the bank’s clear desk policy. Carry out patrols and support at events. Update site instructions. Assist reception with visitor sign-in. Manage parking facilities. Highlight health and safety risks. Provide support to partners. OOH Customer Calls Handle and respond to customer phone calls efficiently. Verify customer instructions to prevent fraud. Maintain and update customer records in CRM. Key Applications Used: Genetec, ABC, Freemind, TSA, Activebank Prime, CRM, DES, VASCO, Knowledgelake, Outlook Additional activities outside the outlined tasks may be requested, with full training provided. What you will bring to the role: Experience with electronic security systems (CCTV, access control, alarms). Experience in a corporate security environment. Experience conducting patrols. Strong PC skills, including Microsoft Office. Excellent personal presentation. Ability to maintain logs and write statements. Teamwork and understanding of bank values. Proficiency in spoken and written English. Good numeracy skills. Ability to work under pressure and independently. Customer service excellence and adaptability. Necessary experience or qualifications: SIA License (Door Supervisor, Security Guard, CCTV Operator). Valid first aid certificate. BTEC Level 3 security qualification. Required: Minimum 3 years’ experience in corporate security. Right to work in the UK and a clean criminal record. Additional benefits include holiday entitlement, pension, insurance, discounts, and more. Supporting Your Recruitment Experience If needed, support and adjustments are available during recruitment. We welcome candidates with diverse experiences and encourage those who believe they can add value to apply. #J-18808-Ljbffr
Physical Security Officer - Permanent employer: C. Hoare & Co.
Contact Detail:
C. Hoare & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Physical Security Officer - Permanent
✨Tip Number 1
Familiarise yourself with the specific electronic security systems mentioned in the job description, such as CCTV and access control. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in a corporate security environment during your interactions with us. This will help you stand out as a candidate who understands the unique challenges and responsibilities of maintaining security in a professional setting.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since this role involves handling out-of-hours customer calls, showcasing your ability to manage customer interactions effectively will be crucial in demonstrating your fit for the position.
✨Tip Number 4
Be ready to provide examples of how you've worked under pressure in past roles. The ability to remain calm and effective in high-stress situations is essential for a Physical Security Officer, so sharing relevant experiences can strengthen your application.
We think you need these skills to ace Physical Security Officer - Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate security, particularly with electronic security systems like CCTV and access control. Emphasise any previous roles where you maintained logs or wrote statements.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the role's responsibilities, such as handling out-of-hours customer calls and maintaining a secure environment. Use specific examples from your past experiences to demonstrate your suitability.
Highlight Relevant Qualifications: Clearly list your SIA License, first aid certificate, and any BTEC Level 3 security qualifications in your application. This will show that you meet the necessary requirements for the position.
Showcase Customer Service Skills: Since the role involves providing excellent service to customers, include examples of how you've successfully handled customer interactions in previous positions. This could be through direct service roles or managing customer inquiries.
How to prepare for a job interview at C. Hoare & Co.
✨Know Your Security Systems
Familiarise yourself with electronic security systems like CCTV, access control, and alarms. Be prepared to discuss your experience with these systems during the interview, as they are crucial for the role.
✨Demonstrate Customer Service Skills
Since the role involves handling out-of-hours customer calls, showcase your customer service excellence. Prepare examples of how you've effectively managed customer interactions in previous roles.
✨Highlight Teamwork Experience
Emphasise your ability to work as part of a team. Discuss past experiences where you collaborated with others to achieve security goals or improve service quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about how you would handle various security incidents or customer situations, and be ready to articulate your thought process.
