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- Tasks: Lead customer success initiatives and ensure clients achieve their business goals with Entrust solutions.
- Company: Entrust is a global leader in identity-centric security, serving over 150 countries with innovative technologies.
- Benefits: Enjoy 25 days annual leave, private medical insurance, wellness allowances, and flexible work options.
- Why this job: Join a collaborative culture focused on growth, diversity, and making a real impact in digital transformation.
- Qualifications: 8+ years in Customer Success or related fields, with programming knowledge and strong communication skills.
- Other info: Opportunities for personal and professional growth, plus support for workstation setup.
The predicted salary is between 48000 - 72000 £ per year.
Join us at Entrust About Entrust Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our success is driven by curiosity, dedication, and innovation—our people. About The Opportunity As a Senior Customer Success Manager at Entrust Identity, you will play a pivotal role in our EMEA Customer Success team. Your mission is to ensure our largest customers achieve their business objectives, realize maximum value from their investment in Entrust, and strengthen their partnership with us. You will guide enterprises through digital transformation by delivering best practices and deep expertise in identity verification solutions. Key Responsibilities Customer Success Ownership: Serve as the primary advocate for strategic customers, ensuring successful adoption, usage, and value realization of Entrust Identity solutions. Outcome-Driven Engagement: Understand customer goals, define measurable success criteria, and drive initiatives to achieve those outcomes. Executive Business Reviews: Lead strategic discussions with customer stakeholders, aligning on technical, commercial, and strategic priorities. Data-Driven Insights: Analyse customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk. Product Expertise: Develop deep knowledge of Entrust Identity platform and communicate relevant features and benefits tailored to customer needs. Proactive Risk Management: Anticipate adoption challenges and proactively implement strategies to mitigate them. Cross-Functional Collaboration: Partner with internal teams including Product, Engineering, Support, Sales, and Legal to advocate for customer needs and drive continuous improvement. Growth Enablement: Identify opportunities for expansion and collaborate with Account Executives to drive value-based growth. Qualifications 8+ years in Customer Success, Sales Engineering, or Technical Account Management, managing enterprise accounts up to and exceeding $1M/year in revenue. Practical experience with at least one programming or scripting language (e.g., Python, JavaScript, SQL) and a solid understanding of RESTful APIs. Proficiency in using BI tools and CRM platforms (e.g., Salesforce, Gainsight) to manage customer health and performance. Ability to communicate effectively across technical and executive audiences. Strong initiative and autonomy in resolving complex issues. Proven ability to advocate for customer needs and drive product enhancements. Empathy, patience, adaptability, and a collaborative mindset are essential. Preferred Qualifications Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification. Background in fintech, payments, cybersecurity, RegTech, or financial services. Proficiency in an additional language such as Spanish, French, or German is a plus. Benefits (UK) 25 days annual leave plus a day off for your Birthday. Two paid volunteering days per year. Bupa Private Medical and Dental Insurance Pension with The People’s Pension (employer contribution 4%) Generous paid parental leave Life enrichment allowance of up to £80/month for wellness services Access to learning resources like LinkedIn Learning, courses, coaching, and more Inclusive culture with regular social events and global team meetings Workstation setup support up to £300 Opportunity to join resource groups for personal and professional growth Apply Today! Join Entrust for a rewarding career journey. We support your growth with opportunities, flexibility, and a collaborative environment. We value diversity and inclusion, creating a community where everyone can be their authentic selves. If you\’re excited to make an impact, visit www.entrust.com for more info. Follow us on LinkedIn, Facebook, Instagram, and YouTube. Entrust is an EEO/AA/Disabled/Veterans Employer. We welcome applicants of all backgrounds and provide accessible application processes. For accommodations, contact accessibility@entrust.com. Recruiter: James Beck Email: James.Beck@entrust.com Seniority Level Mid-Senior level Employment Type Full-time Job Function Other Industries Software Development #J-18808-Ljbffr
Senior Customer Success Manager employer: Entrust
Contact Detail:
Entrust Recruiting Team
accessibility@entrust.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with Entrust's identity-centric security solutions. Understanding their products and how they fit into the digital transformation landscape will help you engage effectively with potential customers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former employees of Entrust on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your experience in managing enterprise accounts, especially those exceeding $1M/year in revenue. Be ready to discuss specific strategies you've implemented to drive customer success and how you measured those outcomes.
✨Tip Number 4
Prepare to discuss your technical skills, particularly your familiarity with programming languages and BI tools. Being able to articulate how these skills have helped you analyse customer performance and drive improvements will set you apart from other candidates.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Senior Customer Success Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 8+ years of experience in Customer Success or related fields. Provide specific examples of how you've managed enterprise accounts and driven customer success initiatives.
Showcase Technical Skills: Mention your practical experience with programming or scripting languages, as well as your proficiency in BI tools and CRM platforms. This will demonstrate your ability to analyse customer performance metrics effectively.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer success and your understanding of identity-centric security solutions. Discuss how your skills and experiences can contribute to Entrust's mission and values.
How to prepare for a job interview at Entrust
✨Understand the Company and Its Solutions
Before your interview, take the time to research Entrust and its identity-centric security solutions. Familiarise yourself with their products and how they help customers achieve their business objectives. This knowledge will allow you to speak confidently about how you can contribute to their success.
✨Prepare for Outcome-Driven Discussions
As a Senior Customer Success Manager, you'll need to demonstrate your ability to understand customer goals and drive initiatives. Prepare examples from your past experience where you've successfully defined measurable success criteria and achieved positive outcomes for clients.
✨Showcase Your Technical Expertise
Given the technical nature of the role, be ready to discuss your experience with programming languages and RESTful APIs. Highlight any relevant projects or situations where your technical skills directly benefited customer success or product enhancements.
✨Emphasise Collaboration and Communication Skills
This role requires working closely with various internal teams. Be prepared to share examples of how you've effectively collaborated across departments in previous roles. Highlight your ability to communicate complex technical information to both technical and executive audiences.
