Customer Service Specialist (Turbine Accounts)

Customer Service Specialist (Turbine Accounts) Join to apply for the Customer Service Specialist (Turbine Accounts) role at Det-Tronics (Detector Electronics, LLC) Customer Service Specialist (Turbine Accounts) 21 hours ago Be among the first 25 applicants Join to apply for the Customer Service Specialist (Turbine Accounts) role at Det-Tronics (Detector Electronics, LLC) Role: Customer Service Specialist (Turbine Accounts) Location: Ashford (Surrey), United Kingdom Contract type: full-time, permanent contract Spectrum Safety Solutions With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Det-Tronics We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies. Position Summary We’re looking for a Customer Service Specialist for our Turbine business, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East. Key Responsibilities Working with Turbine customer account sales managers to provide quotations to customers timely. Working with Turbine customer account sales managers to ensure price lists and pricing on ERP is up to date. Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics Provide customers with documents, certificates, manuals and datasheets as and when required. Maintain and monitor Turbine customer order mail boxes. Monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information Update and maintain shipping files with new part numbers as required. Work with shipping / logistics to produce bespoke customer documents as required Raise new part number requests as required for Turbine customer orders to ensure the orders are processed timely. Other duties and projects as specified. Complete all pre-acceptance checks for all new customer orders, for example: trade compliance, pricing Dealing with telephone enquiries from customers and regional offices Liaise with other departments to ensure HTS codes are maintained and updated in the ERP system. Assisting with the stock take, and investigating the discrepancies afterwards. Required Qualifications Customer order management and processing experience Ability to deliver excellent customer service Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus Strong computer skills with a working knowledge of Microsoft applications Numerical accuracy, attention to detail, ability to prioritize and multitasking skills Being able to work independently as well as working effectively in a team Behaviors Required Are Positive, enthusiastic attitude with a friendly and approachable personality Flexible to changing priorities Co-operative and collaborative with all team members Self-awareness to modify and choose appropriate behavior to positively influence a situation Benefits Competitive compensation Professional development opportunities Flexible working arrangements including partial remote work Our commitment to you We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Spectrum Safety Solutions we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity! Join us and make a difference. Apply Now! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Det-Tronics (Detector Electronics, LLC) by 2x Get notified about new Customer Service Specialist jobs in Staines-Upon-Thames, England, United Kingdom . 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