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- Tasks: Join us as a Customer Support Engineer, maintaining and repairing multi-function devices at the University of Bath.
- Company: Sharp UK is a leader in innovative print and IT solutions, dedicated to quality and technological advancement.
- Benefits: Enjoy sociable hours, a company car, and opportunities for training and development.
- Why this job: Be the face of Sharp, making a real impact while working in a supportive and innovative environment.
- Qualifications: Experience with photocopiers and networking is preferred; a valid driving license is essential.
- Other info: This is a permanent, full-time role based on-site at a prestigious university.
The predicted salary is between 28800 - 43200 £ per year.
Business Units: Sharp Business Systems UK PLC Job Number: JO-2504-2439 Country: United Kingdom Site Location: UK – Client-based Job Type: Permanent / Full Time Date Posted: 01/05/2025 We have an excellent opportunity for a Photocopier Engineer to work on site at the University of Bath, one of our key customers. As a Customer Support Engineer, you will be the face of Sharp Business Systems, providing first-class service to the University by managing, maintaining, and repairing approximately 300 multi-function devices and software across various university sites. Our engineers work sociable hours (Monday – Friday, office hours). You will be based in the Bath area or within a commutable distance; a company car will be provided. Key Responsibilities Repair, install, and maintain multi-functional network devices (MFDs) and other products, including software supplied by Sharp Business Systems UK and dealers. Prepare and set up MFDs/Products associated with the Sharp portfolio. Connect equipment to customers\’ PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionalities over the network. Diagnose and resolve network-related MFD issues. Provide relevant training on hardware and software. Support and cover other roles when necessary. Adhere to company processes. Manage stock on vehicles or sites as appropriate. Person Specification Experience as a Photocopier Engineer. Experience with Sharp copiers is helpful but not essential. Good understanding of networking issues and how to resolve them. Proficient with PCs, laptops, and tablets. Excellent knowledge of Microsoft Word and Excel. Ability to understand and use bespoke software. Knowledge of Papercut is advantageous. Industry-recognized or other technical qualifications within the print sector are helpful. Analytical problem-solving skills for electromechanical faults. Valid driving license (Class B car etc.). About Sharp Sharp UK provides innovative print, software, managed solutions, and IT services. We are a leading manufacturer of digital information technologies, working in partnership with our customers to deliver innovative applications within their sectors. As part of the globally recognized Sharp Corporation, we are committed to technological innovation, quality, and contributing to the well-being of people worldwide through our unique technologies. Our hardware ranges from space-saving MFPs to high-speed production print systems. We also offer a wide range of software solutions combined with premium support to provide a comprehensive Managed Print Service (MPS). Our IT Services support organizations of all sizes in building and maintaining reliable IT infrastructures. #J-18808-Ljbffr
Customer Support Engineer - Level Two - Bath University employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - Level Two - Bath University
✨Tip Number 1
Familiarise yourself with Sharp's products and services. Understanding the specific multi-function devices (MFDs) and software they offer will give you an edge during interviews, as you'll be able to speak knowledgeably about their technology.
✨Tip Number 2
Brush up on your networking skills. Since diagnosing and resolving network-related MFD issues is a key responsibility, being able to demonstrate your understanding of networking concepts will make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Be ready to share examples of how you've tackled electromechanical faults in the past, as this will showcase your analytical abilities and hands-on experience.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work at Sharp or in similar roles can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Support Engineer - Level Two - Bath University
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Photocopier Engineer. Emphasise any work with multi-functional devices, networking issues, and software proficiency, particularly with Microsoft Word and Excel.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer support and technical problem-solving. Mention your understanding of Sharp's products and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your analytical problem-solving skills and any technical qualifications you possess. If you have experience with Papercut or similar software, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of multi-functional devices and networking issues. Be prepared to discuss your experience with photocopiers, especially if you've worked with Sharp products before.
✨Showcase Problem-Solving Skills
During the interview, highlight your analytical problem-solving skills. Be ready to provide examples of how you've diagnosed and resolved technical issues in the past, particularly with electromechanical faults.
✨Demonstrate Customer Service Excellence
As a Customer Support Engineer, you'll be the face of the company. Share experiences where you've provided exceptional customer service, trained users, or managed client relationships effectively.
✨Familiarise Yourself with Company Values
Research Sharp Business Systems and understand their commitment to innovation and quality. Align your answers with their values during the interview to show that you're a good fit for their culture.
