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- Tasks: Provide support and guidance to residents in need via a community alarm system.
- Company: Join Middlesbrough Council's Connect service, dedicated to helping vulnerable individuals stay safe at home.
- Benefits: Enjoy flexible part-time hours with opportunities for shifts, including weekends and nights.
- Why this job: Make a real difference in people's lives while working in a supportive and empathetic environment.
- Qualifications: Strong communication skills and a caring attitude are essential; experience in care is a plus.
- Other info: This role requires an enhanced DBS check; apply quickly to secure your chance for an interview.
The predicted salary is between 24000 - 36000 £ per year.
Overview
An exciting opportunity has arisen for a Connect Customer Advisor to join our Connect 24/7 emergency monitoring and response service. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home.
Responsibilities
- Provide a high standard of person-centred care when answering calls on the community alarm system.
- Assess the service user’s needs, offer support, guidance and advice, and decide on the most appropriate action to be taken.
- This may include contacting the emergency services, a responder nominated, or the Connect Response Officers.
- Demonstrate good communication skills and respond with empathy while providing reassurance to the service user.
Hours and pattern
This post works on a shift pattern which includes weekends and night shifts. This is a part-time vacancy working 36.56 hours per week.
Requirements
- The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Contact and application
For further information, please refer to the complete job description below.
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Connect Customer Advisor employer: Middlesbrough Council
Contact Detail:
Middlesbrough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connect Customer Advisor
✨Tip Number 1
Familiarise yourself with the Connect 24/7 service and its mission. Understanding the specific needs of the residents in Middlesbrough will help you demonstrate your commitment to providing person-centred care during any discussions or interviews.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively supported individuals in previous roles. Be ready to discuss situations where you provided reassurance and empathy, as these are crucial for the Connect Customer Advisor position.
✨Tip Number 3
Since the role involves working shifts, be prepared to discuss your availability openly. Showing flexibility and a willingness to work weekends and nights can set you apart from other candidates.
✨Tip Number 4
Research common scenarios that may arise in emergency response situations. Being knowledgeable about how to assess needs and decide on appropriate actions will demonstrate your readiness for the role and impress the hiring team.
We think you need these skills to ace Connect Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Connect Customer Advisor. Highlight key skills such as communication, empathy, and decision-making in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous work in customer service or care roles, particularly those involving vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to provide person-centred care. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Middlesbrough Council
✨Show Your Empathy
As a Connect Customer Advisor, you'll need to demonstrate your ability to respond with empathy. During the interview, share examples of how you've provided support and reassurance in previous roles, especially in challenging situations.
✨Highlight Communication Skills
Good communication is key in this role. Be prepared to discuss how you effectively communicate with different individuals, particularly those who may be vulnerable or in distress. Use specific examples to illustrate your points.
✨Understand the Role's Responsibilities
Make sure you have a clear understanding of the responsibilities outlined in the job description. Familiarise yourself with the community alarm system and the types of situations you might encounter, so you can speak confidently about how you'd handle them.
✨Prepare for Shift Work Questions
Since this position involves shift work, be ready to discuss your availability and flexibility. Think about how you manage your time and commitments, and be honest about your willingness to work weekends and nights.
